Specialist Accommodation Officer Young People in Cheltenham

At GCH, we're more than just a housing provider; we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation, and you'll be empowered to grow, contribute meaningfully, and help shape a better future for residents across Gloucestershire.

We are seeking a Specialist Accommodation Officer for Young People, someone to be responsible for ensuring our young persons' accommodation is a safe and well-maintained place to live. Working closely with customers and their representatives, you'll support sustainable licences by identifying a proactive approach to resolving anti-social behaviour cases, including a restorative approach.

You will facilitate and attend multi-agency case conferences and problem-solving groups, coordinating results and any actions required, and conduct individual room inspections at the scheme, identifying actions (e.g., repairs, breaches) as appropriate and raising them with the relevant team or external agency. Providing general and practical advice on housing-related support queries, welfare benefits, crime prevention, and housing options, you'll be responsible for effective case management to maximise income collection for the scheme.

Recording and reporting all safeguarding concerns and incidents, sharing appropriately with the wider team and your manager, you'll manage all breaches of licences effectively, ensuring that appropriate action is taken in accordance with trauma-informed approaches, with an aim to sustain licences, only taking enforcement action as a last resort.

We'd like you to have:

• Proven understanding of delivering housing management functions and statutory housing services.
• Good understanding of housing and property management, especially in relation to licence agreements and legal remedies.
• Experience of anti-social behaviour case management, income collection, and relevant criminal and civil legislation.
• Experience dealing with customers with chaotic and complex needs sensitively in challenging circumstances.
• Understanding to prepare legal notices and witness statements.
• Experience or ability to use IT systems, including CRM, Teams, CCTV, mobile phones, digital cameras, and PDAs, to gather, store, and process information.
• Excellent communication, interpersonal, and negotiation skills with a strong customer focus.
• The ability to give accurate and up-to-date advice, information, and support on a broad range of topics including housing and ASB legislation, welfare benefit legislation, and advice.
• Knowledge of statutory and voluntary resources available to young people or adults with multiple and complex needs.
• Current knowledge and understanding of relevant housing law in application within specialist housing, including experience of rent collection, ASB, and enforcement action.
• Sound understanding of safeguarding and the ability to identify safeguarding concerns and make referrals to appropriate agencies where required.
• Understanding of, and commitment to, equality, diversity, and inclusion.

Why us? You may have sensed that we're not just any social housing provider. We look to do things differently to achieve our commitment to building a healthy, vibrant, and inclusive organisation that treats people with respect and creates opportunities for all. We have strong community roots and an ambitious five-year strategy which we are refreshing right now. In the last year, we have undergone significant change in our operating environment, regulatory framework, and with the needs and expectations of customers and colleagues.

Application Information: We're interested to know about you, your skills and knowledge, and your motivations and how these align with our vision and values. To demonstrate this, please provide a CV and Personal Supporting Statement.

Closing date: Friday 29th May 2026. Shortlisting will be carried out throughout the period of the advert, and this closing date may be brought forward should we receive a large response from suitable candidates. Interview Dates: To be confirmed.