At a Glance
- Tasks: Help customers with their queries and provide solutions through various channels.
- Company: Join GCH, a people-first organisation making a difference in the community.
- Benefits: Full-time role with flexible hours and opportunities for personal growth.
- Other info: Office-based role in Gloucester with a supportive team environment.
- Why this job: Make a real impact by improving customer experiences in social housing.
- Qualifications: Experience in customer service and problem-solving skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Permanent, Full Time (37.5 hours per week). At GCH, we're more than just a housing provider - we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for residents across Gloucestershire.
We are now seeking a Customer Relationship Advisor to take ownership of customer issues at the first point of contact, be it via telephone, social media, email or the GCH website. You'll provide a great customer experience to all customers that is focused on listening and exercising autonomy to find suitable solutions. You'll resolve, wherever possible, customer enquiries relating to all common aspects of the customer lifecycle (lettings, tenancy enquiries, rents, and low level anti-social behaviour) and provide advice and signposting to information as appropriate.
This role is based at our Head Office in Gloucester (office based). The working hours are generally 08:30 - 17:00, however flexibility between 08:00 - 17:30 is essential.
We'd like you to:
- Have experience of working in a customer facing contact centre environment, ideally within the Social Housing sector.
- Have experience of diagnosing issues and facilitating solutions.
- Have experience of problem solving and complaints resolution together with making informed decisions when dealing with complex or challenging cases.
- Have good understanding of housing and property management, especially relating to tenancy, repairs, and Neighbourhood management.
- Be computer literate, comfortable using Microsoft Office packages, housing, and CRM systems as well as call handling software.
- A relevant technical housing qualification, such as a level 3 diploma in Housing Management is advantageous but not essential.
Closing Date: 25th June 2026. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Customer Relationship Advisor in Cheltenham employer: GLOUCESTER CITY HOMES
At GCH, we pride ourselves on being a people-first organisation that prioritises collaboration, inclusivity, and innovation. As a Customer Relationship Advisor based in our Gloucester Head Office, you'll enjoy a supportive work culture that encourages personal growth and meaningful contributions to the community, alongside flexible working hours and opportunities for professional development within the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Advisor in Cheltenham
✨Tip Number 1
Get to know GCH and their values! Before your interview, do a bit of research on their commitment to community and inclusivity. This will help you connect with them and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve successfully resolved issues or provided excellent service. Be ready to share these stories during your interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Be prepared for role-play scenarios! In customer-facing roles like this, you might be asked to handle a mock customer enquiry. Stay calm, listen carefully, and show how you would find a solution. It’s all about showcasing your communication skills!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of standing out. Plus, it’s super easy to navigate and submit your details!
We think you need these skills to ace Customer Relationship Advisor in Cheltenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relationship Advisor role. Highlight your experience in customer service, especially in a contact centre or social housing environment, and show us how you can bring value to our team.
Showcase Problem-Solving Skills:We want to see how you tackle challenges! Include examples of how you've diagnosed issues and facilitated solutions in previous roles. This will demonstrate your ability to handle complex cases and provide great customer experiences.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This not only makes it easier for us to read but also reflects your communication skills, which are key for this role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our people-first organisation!
How to prepare for a job interview at GLOUCESTER CITY HOMES
✨Know Your Stuff
Make sure you brush up on your knowledge of the social housing sector. Understand the common issues customers face and be ready to discuss how you would handle them. This shows that you're not just interested in the role, but that you genuinely care about the community.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved customer issues. Be specific about the challenges you faced and the solutions you implemented. This will demonstrate your ability to think on your feet and make informed decisions.
✨Practice Active Listening
During the interview, practice active listening. Make sure to engage with the interviewer by summarising their questions and responding thoughtfully. This reflects the listening skills you'll need as a Customer Relationship Advisor and shows that you value communication.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios during the interview. They might ask you to handle a mock customer enquiry. Approach these with confidence, showing your ability to empathise and provide solutions. It’s a great way to showcase your customer service skills in action!
