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- Tasks: Welcome visitors and create memorable experiences at the Museum of Gloucester.
- Company: Join a vibrant museum dedicated to community engagement and storytelling.
- Benefits: Competitive salary, flexible hours, and a chance to work in a dynamic environment.
- Other info: Opportunity for personal growth and to make a real impact in the community.
- Why this job: Be the face of the museum and share the rich history of Gloucester with visitors.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24796 - 24796 £ per year.
Job Location: Museum of Gloucester
Salary: £24,796 pro-rata per annum
Hours per Week: 6:45 hours a week – shift times 9:45 – 17:00 with a 30 minute break
Contract Type: Permanent
Closing Date: 24/05/2026
About the Role
As a Visitor Experience Assistant you will be the first face visitors and residents meet when they enter the Museum of Gloucester, playing a key role in delivering a warm, memorable experience and in telling the story of Gloucester through exhibitions and engagement activities.
Responsibilities
- Utilise strong interpersonal skills to offer outstanding customer service throughout the visit.
- Maintain a clean, presentable museum environment, assisting with daily upkeep and appearance.
- Stock and manage the gift shop and café, ensuring stock levels and displays meet visitor expectations.
- Assist with events and hire in the Wheatstone Hall, including setting up space, supporting event run, and completing post‑event resets.
- Apply and uphold health and safety procedures, including fire warden duties and first aid responsibilities.
- Successfully complete Evac Chair Operator Training, required during probation.
- Work predominantly on Saturday day‑times, with flexibility required to support the museum’s operating schedule.
- Demonstrate the ability to speak fluent English, fulfilling all spoken aspects of this customer‑facing role.
Qualifications that represent the community it serves. We will recruit the person who is most suited to the job without regard to race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability. We are a disability confident employer committed to removing barriers to employment for those with disabilities or long‑term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no‑one is disadvantaged because of their disability. Further information on our commitment to Equality and Diversity can be found on the council website.
Legal Notice: Under the Immigration Act 2016, it is a legal requirement that anyone appointed to a customer‑facing role must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Visitor Experience Assistant (Museum) employer: GLOUCESTER CITY COUNCIL
Contact Detail:
GLOUCESTER CITY COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant (Museum)
✨Tip Number 1
Get to know the Museum of Gloucester inside out! Familiarise yourself with their exhibitions and events. This way, when you chat with the interviewers, you can show off your passion for the museum and how you can enhance the visitor experience.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Visitor Experience Assistant and how you'd handle them. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Don’t forget to showcase your teamwork abilities! The role involves working with others, so be ready to share examples of how you've collaborated in the past. We all love a good team player!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at StudySmarter and making a difference in the visitor experience.
We think you need these skills to ace Visitor Experience Assistant (Museum)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application specifically for the Visitor Experience Assistant role. Highlight any relevant experience you have in customer service or working in a museum environment. We love seeing how your background fits with our mission!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when applicants can communicate effectively, just like you would with our visitors!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at GLOUCESTER CITY COUNCIL
✨Know the Museum Inside Out
Before your interview, take some time to research the Museum of Gloucester. Familiarise yourself with its exhibitions, history, and any upcoming events. This will not only show your enthusiasm for the role but also help you answer questions about how you can enhance the visitor experience.
✨Showcase Your Customer Service Skills
As a Visitor Experience Assistant, outstanding customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can create memorable experiences for visitors and be ready to discuss these ideas during the interview.
✨Demonstrate Team Spirit
This role involves working closely with others, so be prepared to talk about your teamwork skills. Share instances where you've collaborated effectively with colleagues or contributed to a team project. Highlight your flexibility and willingness to support various museum activities, including events and daily operations.
✨Prepare for Health and Safety Questions
Since health and safety procedures are crucial in this role, brush up on basic protocols and be ready to discuss how you would handle emergency situations. Mention any relevant training or certifications you have, like first aid, to show you're proactive about visitor safety.