Housing Team Leader in London

We have an exciting opportunity for a Housing Team Leader to join our Housing Services Team, focusing on Part 6 Allocations of the Housing Act to lead frontline delivery of statutory housing service within a fast‑paced and challenging operational environment, passionate about delivering person‑centred, trauma‑informed support.

You will be responsible for overseeing allocations policy implementation, managing the Choice Based Lettings (CBL) process, and leading a team delivering fair, transparent and legally compliant access to social housing. Importantly you will work collaboratively with Registered Providers of Social Housing. This role plays a critical part in ensuring the integrity of the allocations system while balancing housing need, demand pressures and customer expectations.

Responsibilities & Duties

• Oversee allocations policy implementation
• Manage the Choice Based Lettings (CBL) process
• Lead a team delivering fair, transparent and legally compliant access to social housing
• Collaborate with Registered Providers of Social Housing
• Ensure integrity of the allocations system while balancing housing need, demand pressures and customer expectations

Requirements

• Understanding and knowledge of the housing legislative and regulatory framework
• Strong experience in allocations, Choice Based Lettings (CBL) and housing register either in a local government setting or registered provider
• Sound understanding of allocations law, policy and best practice
• Proven people management experience
• Confidence dealing with sensitive, complex and contested cases
• Ability to coach and support team members to grow in confidence, resilience, and skill
• Excellent communication, judgement and organisational skills
• Leads with empathy, communicates clearly, and enjoys working creatively to help people overcome challenges

Right to Work

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.

Benefits

• Meaningful public service work, strong employment benefits and a supportive environment
• Competitive local authority pension scheme
• Generous annual leave entitlement 30 days for these roles
• Option to purchase 10 days of additional leave per year
• Flexible and hybrid working arrangements (where service needs allow)
• A supportive leadership team and commitment to staff development
• The opportunity to shape and lead critical housing services at a time of significant change and challenge
• Access to employee‑led networks such as Black Workers, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group

Equality and Diversity

We recognise the positive value of equality and diversity and pride ourselves on growing a high‑performing workforce that is diverse, skilled and talented; that represents the community it serves. We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability. We are a disability confident employer committed to removing barriers to employment to those with disabilities or long‑term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no‑one is disadvantaged because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.