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- Tasks: Lead a team to deliver fair access to social housing and manage the allocations process.
- Company: Join Gloucester City Council's Housing Services Team, making a real difference in the community.
- Benefits: Enjoy competitive salary, generous leave, flexible working, and a supportive environment.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Shape critical housing services and support individuals in need during significant change.
- Qualifications: Experience in housing allocations and strong people management skills required.
The predicted salary is between 41771 - 46142 £ per year.
Contract Type: Permanent
Closing Date: 01/06/2026
Job Location: Gloucester City Council, Eastgate Centre, Gloucester
Salary: £41,771- £46,142 Pay Award Pending (plus £2,000 market force supplement)
Hours per Week: 37.00
This post is not open to job share.
About the Role
We have an exciting opportunity for a Housing Team Leader to join our Housing Services Team, focusing on Part 6 Allocations of the Housing Act to lead frontline delivery of statutory housing service within a fast‑paced and challenging operational environment, passionate about delivering person‑centred, trauma‑informed support. You will be responsible for overseeing allocations policy implementation, managing the Choice Based Lettings (CBL) process, and leading a team delivering fair, transparent and legally compliant access to social housing. Importantly you will work collaboratively with Registered Providers of Social Housing. This role plays a critical part in ensuring the integrity of the allocations system while balancing housing need, demand pressures and customer expectations.
Responsibilities & Duties
- Oversee allocations policy implementation
- Manage the Choice Based Lettings (CBL) process
- Lead a team delivering fair, transparent and legally compliant access to social housing
- Collaborate with Registered Providers of Social Housing
- Ensure integrity of the allocations system while balancing housing need, demand pressures and customer expectations
Requirements
- Understanding and knowledge of the housing legislative and regulatory framework
- Strong experience in allocations, Choice Based Lettings (CBL) and housing register either in a local government setting or registered provider
- Sound understanding of allocations law, policy and best practice
- Proven people management experience
- Confidence dealing with sensitive, complex and contested cases
- Ability to coach and support team members to grow in confidence, resilience, and skill
- Excellent communication, judgement and organisational skills
- Leads with empathy, communicates clearly, and enjoys working creatively to help people overcome challenges
Right to Work
The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer. Applications from Gloucestershire County Council employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.
Benefits
- Meaningful public service work, strong employment benefits and a supportive environment
- Competitive local authority pension scheme
- Generous annual leave entitlement 30 days for these roles
- Option to purchase 10 days of additional leave per year
- Flexible and hybrid working arrangements (where service needs allow)
- A supportive leadership team and commitment to staff development
- The opportunity to shape and lead critical housing services at a time of significant change and challenge
- Access to employee‑led networks such as Black Workers, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group
Equality and Diversity
We recognise the positive value of equality and diversity and pride ourselves on growing a high‑performing workforce that is diverse, skilled and talented; that represents the community it serves. We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability. We are a disability confident employer committed to removing barriers to employment to those with disabilities or long‑term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no‑one is disadvantaged because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process recruitement@gloucestershire.gov.uk
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Housing Team Leader employer: GLOUCESTER CITY COUNCIL
Contact Detail:
GLOUCESTER CITY COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Gloucester City Council or similar organisations. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Housing Act and allocations policy. We want you to show off your expertise and passion for person-centred support during the chat!
✨Tip Number 3
Practice your responses to common interview questions, especially around managing teams and handling sensitive cases. We know it can be nerve-wracking, but being well-prepared will boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Housing Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with allocations and Choice Based Lettings. We want to see how your skills align with the role of Housing Team Leader, so don’t hold back on showcasing your relevant achievements!
Showcase Your People Skills: As a Housing Team Leader, you'll be managing a team and dealing with sensitive cases. We love seeing examples of how you've coached or supported others in the past, so share those stories that demonstrate your empathy and leadership abilities.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at GLOUCESTER CITY COUNCIL
✨Know Your Housing Legislation
Make sure you brush up on the housing legislative and regulatory framework before your interview. Understanding the ins and outs of allocations law and policy will show that you're not just interested in the role, but that you’re also knowledgeable and ready to hit the ground running.
✨Showcase Your People Management Skills
Be prepared to discuss your experience in managing teams, especially in challenging situations. Think of specific examples where you've coached team members or handled sensitive cases. This will demonstrate your ability to lead with empathy and support your team effectively.
✨Familiarise Yourself with CBL Processes
Since this role involves managing the Choice Based Lettings (CBL) process, it’s crucial to understand how it works. Be ready to talk about your previous experiences with CBL and how you can ensure fair and transparent access to social housing.
✨Communicate Clearly and Confidently
During the interview, focus on your communication skills. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics. This will help convey your judgement and organisational skills, which are key for this role.