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- Tasks: Welcome visitors and create memorable experiences at the Museum of Gloucester.
- Company: Join a supportive team at the Museum of Gloucester.
- Benefits: Flexible hours, generous leave, and excellent pension scheme.
- Other info: Great career development opportunities and a positive work environment.
- Why this job: Be the face of the museum and share Gloucester's rich history.
- Qualifications: Customer service experience is a plus; must speak fluent English.
The predicted salary is between 24796 - 24796 ÂŁ per year.
Job Location: Museum of Gloucester
Salary: ÂŁ24,796 pro-rata per annum
Hours per Week: 6:45 hours a week – shift times 9:45 – 17:00 with a 30 minute break
Contract Type: Permanent
Closing Date: 24/05/2026
About the Role
As a Visitor Experience Assistant you will be the first face visitors and residents meet when they enter the Museum of Gloucester, playing a key role in delivering a warm, memorable experience and in telling the story of Gloucester through exhibitions and engagement activities.
Responsibilities
- Utilise strong interpersonal skills to offer outstanding customer service throughout the visit.
- Maintain a clean, presentable museum environment, assisting with daily upkeep and appearance.
- Stock and manage the gift shop and café, ensuring stock levels and displays meet visitor expectations.
- Assist with events and hire in the Wheatstone Hall, including setting up space, supporting event run, and completing post‑event resets.
- Apply and uphold health and safety procedures, including fire warden duties and first aid responsibilities.
- Successfully complete Evac Chair Operator Training, required during probation.
- Work predominantly on Saturday day‑times, with flexibility required to support the museum’s operating schedule.
- Demonstrate the ability to speak fluent English, fulfilling all spoken aspects of this customer‑facing role.
Qualifications & Requirements
- Right to work in the UK for a minimum of six months and ability to commit to that period.
- Experience or training in customer service, retail, or a related hospitality setting is desirable.
- Prior experience with museum or cultural heritage environments is a plus.
- Commitment to the council’s safeguarding and welfare policies.
Benefits
- Flexible working pattern.
- Excellent Local Government Pension Scheme (LGPS).
- Generous annual leave: 25 days per annum, rising to 30 days after five years of continuous service (pro rata for part‑time staff).
- Option to purchase 10 additional leave days per year (pro rata for part‑time staff).
- Regular job‑specific training, career development and qualification opportunities.
- Supportive and positive working environment with regular, robust supervision.
- Access to the Employee Assistance Programme (EAP) for free, confidential counselling and advice (24/7 online and by telephone) and an in‑house Occupational Health service.
- Cycle to Work scheme (Salary Sacrifice – terms and conditions apply).
- Employee discount scheme.
- Discounted tickets for local events and reduced‑rate use of GL1 facilities.
- Access to employee‑led networks such as Black Workers, Prism (LGBT+), Carers, Disability, and the Young Employees Network, and opportunities to participate in the council’s Equalities Working Group.
Equality and Diversity
We recognise the positive value of equality and diversity and pride ourselves on growing a high‑performing workforce that is diverse, skilled and talented; that represents the community it serves. We will recruit the person who is most suited to the job without regard to race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability. We are a disability confident employer committed to removing barriers to employment for those with disabilities or long‑term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no‑one is disadvantaged because of their disability. Further information on our commitment to Equality and Diversity can be found on the council website.
Legal Notice
Under the Immigration Act 2016, it is a legal requirement that anyone appointed to a customer‑facing role must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Visitor Experience Assistant (Museum) in Gloucester employer: GLOUCESTER CITY COUNCIL
Contact Detail:
GLOUCESTER CITY COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant (Museum) in Gloucester
✨Tip Number 1
Get to know the Museum of Gloucester! Familiarise yourself with their exhibitions and events. This way, when you chat with the hiring team, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first face visitors see, think about how you can create a warm and welcoming atmosphere. Role-play with friends or family to get comfortable with engaging visitors.
✨Tip Number 3
Be flexible! The job requires working on Saturdays and possibly other shifts. Show that you're adaptable and ready to support the museum's schedule. It’ll make you stand out as a candidate who’s committed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and know how to navigate online platforms, which is a bonus in today’s job market.
We think you need these skills to ace Visitor Experience Assistant (Museum) in Gloucester
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Visitor Experience Assistant role. Highlight any relevant experience in customer service or hospitality, and don’t forget to mention your enthusiasm for museums and cultural heritage!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GLOUCESTER CITY COUNCIL
✨Know the Museum Inside Out
Before your interview, take some time to research the Museum of Gloucester. Familiarise yourself with its exhibitions, history, and any current events. This will not only show your enthusiasm but also help you answer questions about how you can enhance the visitor experience.
✨Showcase Your Customer Service Skills
As a Visitor Experience Assistant, strong interpersonal skills are key. Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a visitor.
✨Demonstrate Team Spirit
This role involves working closely with others, so be ready to discuss your teamwork experiences. Share specific instances where you collaborated effectively with colleagues, especially in a busy environment like a museum or retail setting.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle certain situations, such as managing the gift shop or assisting with events. Think through potential scenarios and how you would apply health and safety procedures, ensuring you convey your readiness to take on these responsibilities.