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- Tasks: Lead a team to deliver fair access to social housing and manage allocations policy.
- Company: Join Gloucester City Council's Housing Services Team for meaningful public service work.
- Benefits: Enjoy competitive salary, generous leave, flexible working, and strong employment benefits.
- Other info: Supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while shaping critical housing services.
- Qualifications: Experience in housing allocations and strong people management skills required.
The predicted salary is between 41771 - 46142 £ per year.
Contract Type: Permanent
Closing Date: 01/06/2026
Job Location: Gloucester City Council, Eastgate Centre, Gloucester
Salary: £41,771- £46,142 Pay Award Pending (plus £2,000 market force supplement)
Hours per Week: 37.00
This post is not open to job share.
About the Role
We have an exciting opportunity for a Housing Team Leader to join our Housing Services Team, focusing on Part 6 Allocations of the Housing Act to lead frontline delivery of statutory housing service within a fast‑paced and challenging operational environment, passionate about delivering person‑centred, trauma‑informed support. You will be responsible for overseeing allocations policy implementation, managing the Choice Based Lettings (CBL) process, and leading a team delivering fair, transparent and legally compliant access to social housing. Importantly you will work collaboratively with Registered Providers of Social Housing. This role plays a critical part in ensuring the integrity of the allocations system while balancing housing need, demand pressures and customer expectations.
Responsibilities & Duties
- Oversee allocations policy implementation
- Manage the Choice Based Lettings (CBL) process
- Lead a team delivering fair, transparent and legally compliant access to social housing
- Collaborate with Registered Providers of Social Housing
- Ensure integrity of the allocations system while balancing housing need, demand pressures and customer expectations
Requirements
- Understanding and knowledge of the housing legislative and regulatory framework
- Strong experience in allocations, Choice Based Lettings (CBL) and housing register either in a local government setting or registered provider
- Sound understanding of allocations law, policy and best practice
- Proven people management experience
- Confidence dealing with sensitive, complex and contested cases
- Ability to coach and support team members to grow in confidence, resilience, and skill
- Excellent communication, judgement and organisational skills
- Leads with empathy, communicates clearly, and enjoys working creatively to help people overcome challenges
Right to Work
The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer. Applications from Gloucestershire County Council employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.
Benefits
- Meaningful public service work, strong employment benefits and a supportive environment
- Competitive local authority pension scheme
- Generous annual leave entitlement 30 days for these roles
- Option to purchase 10 days of additional leave per year
- Flexible and hybrid working arrangements (where service needs allow)
- A supportive leadership team and commitment to staff development
- The opportunity to shape and lead critical housing services at a time of significant change and challenge
- Access to employee‑led networks such as Black Workers, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group
Equality and Diversity
We recognise the positive value of equality and diversity and pride ourselves on growing a high‑performing workforce that is diverse, skilled and talented; that represents the community it serves. We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability. We are a disability confident employer committed to removing barriers to employment to those with disabilities or long‑term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no‑one is disadvantaged because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Housing Team Leader in England employer: GLOUCESTER CITY COUNCIL
Contact Detail:
GLOUCESTER CITY COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Team Leader in England
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Gloucester City Council or similar organisations. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Housing Act and allocations policy. We want you to be able to discuss how you’d handle real-life scenarios, so think of examples from your past experience that showcase your skills.
✨Tip Number 3
Show your passion for person-centred support during interviews. Talk about how you’ve helped others overcome challenges in previous roles. This will demonstrate that you’re not just about the numbers but genuinely care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Housing Team Leader in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with allocations and Choice Based Lettings. We want to see how your skills align with the role of Housing Team Leader, so don’t hold back on showcasing your relevant achievements!
Showcase Your People Skills: As a Housing Team Leader, you'll be managing a team and dealing with sensitive cases. Use your application to demonstrate your people management experience and how you've supported team members in the past. We love seeing examples of empathy and effective communication!
Be Clear and Concise: When writing your application, clarity is key! Make sure your points are easy to read and straight to the point. We appreciate well-structured applications that get to the heart of your qualifications without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GLOUCESTER CITY COUNCIL
✨Know Your Housing Legislation
Brush up on the housing legislative and regulatory framework, especially around allocations and Choice Based Lettings (CBL). Being able to discuss these topics confidently will show that you’re well-prepared and knowledgeable about the role.
✨Showcase Your People Management Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your ability to coach and support team members, as this is crucial for the Housing Team Leader position. Think of specific situations where you helped someone grow in confidence or skill.
✨Demonstrate Empathy and Communication
Since the role involves dealing with sensitive cases, be ready to discuss how you approach challenging conversations. Share examples that showcase your empathy and clear communication style, which are essential for delivering person-centred support.
✨Understand the Balance of Needs
Be prepared to talk about how you would balance housing needs, demand pressures, and customer expectations. Think of strategies you might implement to ensure fair and transparent access to social housing while maintaining the integrity of the allocations system.