This is a Gloucester City Council job.
- Job Title: Box Office Assistant (Casual)
- Job Location: Guildhall
- Salary: £12.45 per hour
- Hours per Week: 37.00
- Contract Type: Casual
- Closing Date: 31/07/2025
- Job Requisition Number: 11650
- This post is not open to job share
We are a dynamic local authority providing essential services to the people of Gloucester.
Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It\'s all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We\'re always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.
About The Role
Are you passionate about the arts, love helping people and thrive in a fast-paced environment? Gloucester Guildhall is looking for enthusiastic and customer-focused individuals to join our Box Office team on a casual basis.
In the heart of the city, Gloucester Guildhall is a vibrant venue, home to an impressive programme of music, comedy, film, and theatre. As well as our 400-capacity main hall where we host our live music, we have a beautiful 60 seat cinema, multiple meeting and conference spaces and a bar which is always in demand with a sell-out gig.
As a Box Office Assistant, you’ll be the welcoming face of Gloucester Guildhall, supporting our programming and marketing teams to deliver an exceptional visitor experience. From selling tickets and managing bookings, to assisting with event setup and customer enquiries, you’ll play a vital role in the smooth running of our cultural venue. There are also occasions where the Box Office leaves the four walls of Gloucester Guildhall to support other city-wide events - a great opportunity to get involved and be part of the delivery team.
What We Need From You
You will bring enthusiasm, top notch customer service and most of all, you will be friendly and approachable. You will be confident in using computer systems, quick to learn new tools, and stay calm under pressure - especially during busy show times. What really matters is that you are willing to go the extra mile to ensure every visitor has a great experience.
We have a busy year ahead so if you want the flexibility of working shifts to suit your own personal calendar but also keen to gain experience of working in an events industry, then we would welcome your application to join our team.
We pay £12.45 per hour and you will receive holiday pay on a quarterly basis based on the number of hours you have worked.
Contact
For further information about the role, please contact Kerrie Long - Commercial Development Officer - 01452 396062.
Closing date
This role is available to apply until the end of July 2025. Shortlisting will take place weekly.
What We Can Do For You
We offer a range of attractive benefits including:
- Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times your salary
- Regular Training, career development and qualification opportunities.
- Supportive and positive working environment with regular, robust supervision.
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service.
- Enhanced family friendly leave and pay.
- Cycle to Work scheme (Salary Sacrifice - T&C apply).
- Coming Soon - Car Scheme (Salary Sacrifice - T&C apply).
- Employee discount scheme.
- Discounted tickets for local events, and reduced rate use of GL1 Leisure facilities
- Free Flu-jabs
- Access to employee led networks such as Black Worker’s, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group.
Additional Information
To access the Job Profile, please follow the link below:
Box Office Assistant (Casual) - Job Profile
Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
Equality and Diversity
We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves.
We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability.
We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantaged because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process recruitement@gloucestershire.gov.uk
Further information on our commitment to Equality and Diversity can be found Here
If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a \'customer facing role\' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
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StudySmarter Expert Advice🤫
We think this is how you could land Box Office Assistant (Casual) in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GLOUCESTER CITY COUNCIL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GLOUCESTER CITY COUNCIL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GLOUCESTER CITY COUNCIL:Your cover letter is your chance to shine! Tell us why you want to work at GLOUCESTER CITY COUNCIL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GLOUCESTER CITY COUNCIL!
How to prepare for a job interview at GLOUCESTER CITY COUNCIL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
