At a Glance
- Tasks: Plan, create, and manage content across Instagram, TikTok, LinkedIn, Facebook, and X.
- Company: Gloss is a creative agency focused on brand, content, and digital experiences.
- Benefits: Flexible hybrid working from the Birmingham office with full-time or part-time options.
- Other info: Client-facing role with ownership of account performance and engagement growth.
- Why this job: Opportunity to grow engagement and manage larger client accounts over time.
- Qualifications: 1 to 3+ years of experience in social media or community management required.
The predicted salary is between 30000 - 40000 £ per year.
Gloss is a creative agency specialising in brand, content and digital experiences. We work with ambitious brands to tell compelling stories, build meaningful communities and drive engagement across social and digital platforms.
The Role
As our Social Media, Content and Engagement Specialist you will plan, create, publish and manage content across multiple social platforms while actively engaging with client communities. You will work independently on smaller projects and collaborate closely with the creative, strategy and account teams on larger campaigns. This is a client-facing role with ownership of account performance, engagement growth and overall social delivery. You will be responsible for day-to-day client communication, taking part in calls and meetings where required and contributing to reporting and performance updates. The role is hybrid, with collaboration from our Birmingham office and flexibility to work remotely where appropriate.
Contract, Hours and Rate
- Full-time or part-time opportunities available
- Contracted position with initial contract and review after 6 months
- Primary working hours during weekdays
- Evenings and weekends may be required depending on client needs, flexibility is essential
- Rate dependent on commercial experience
Key Responsibilities
Social Media Management- Plan, schedule and publish content across Instagram, TikTok, LinkedIn, Facebook and X
- Manage client accounts end to end with clear ownership of performance
- Maintain consistent brand voice across multiple clients
- Stay up to date with platform changes, trends and best practice
- Write engaging captions and develop concepts for short-form video, stories, reels and carousels
- Work with designers and video creators to deliver high-quality content
- Manage content calendars and support campaign delivery
- Manage comments and direct messages in a timely and professional manner
- Build relationships with online audiences and client communities
- Identify opportunities to increase engagement and visibility
- Monitor engagement and account performance
- Provide insights and recommendations to improve results
- Take responsibility for continuous improvement across managed accounts
Tools and Platforms
- Meta platforms
- TikTok
- Scheduling
What We Are Looking For
- 1 to 3+ years experience in social media, content or community management
- Experience managing client or brand social accounts
- Strong understanding of social platforms and online culture
- Excellent written communication skills with strong attention to tone of voice
- Ability to manage multiple accounts and deadlines
- Comfortable working independently while contributing within a wider team
Portfolio or examples of managed social accounts required. Alternatively, willingness to complete a small task or trial.
Progression and Growth
As you demonstrate the ability to grow engagement, retain clients and positively impact account performance, you will have the opportunity to manage larger client accounts and take on increased responsibility within the agency.
Social Media, Content & Engagement Specialist employer: Gloss
At Gloss, you will enjoy flexible working arrangements and the chance to collaborate with creative teams. Located in Birmingham, we focus on ambitious brands and meaningful community building. Join us to make an impact in the digital space.
StudySmarter Expert Advice🤫
We think this is how you could land Social Media, Content & Engagement Specialist
✨Dive into Digital Learning Communities
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We think you need these skills to ace Social Media, Content & Engagement Specialist
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Gloss, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Gloss and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Gloss
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Gloss might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Gloss.
✨Brush Up on Educational Trends
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
