Vascular Pathway Navigator, Band 4 in Gloucester

The Vascular Pathway Navigator plays a pivotal role in supporting the delivery of high-quality, patient-centred vascular services across the Vascular Network. Working as part of a specialist administrative team, the post holder will coordinate and monitor patient pathways from referral through to treatment, ensuring patients receive timely and efficient care in line with national targets and Trust standards.

The role involves proactive management of patient tracking lists, booking urgent appointments, monitoring clinic, pre-assessment and theatre capacity, and supporting the smooth running of multidisciplinary team (MDT) meetings. The post holder will work closely with consultants, nursing staff, operational managers and patients to identify and resolve pathway delays, maintain accurate patient records, and support continuous service improvement initiatives.

The post holder will also provide line management and day-to-day supervision of Band 3 administrative staff, supporting their development, performance and wellbeing while ensuring the delivery of an effective and responsive service. They will be responsible for the production and analysis of breach and performance reports for submission to the Operational Management Team, providing timely and accurate information to support service review, performance monitoring and the identification of opportunities for service improvement.

Main duties of the job include:

• Working as part of a small team providing dedicated Vascular Specialist target tracking facilities for the Vascular Network at Gloucestershire Hospitals.
• Close liaison with consultants, patients, medical teams, nursing staff and operational management staff.
• Navigating patients along their pathway, including booking first urgent appointments, monitoring pre-assessment and theatre capacity, and facilitating weekly multi-disciplinary meetings.
• Ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.
• Recording MDT outcomes on the system on the day of the MDT meeting.
• Providing line management and day-to-day supervision of the Band 3 administrative staff.

About us: We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another. With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire.

By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals. As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Job responsibilities include:

• Producing breach reports for submission to the operational management team for review to allow for service improvements.
• Preparing and attending service meetings as required.
• Being responsible for a named section of the referral to treatment (RTT) PTL.
• Supporting the Lead Coordinator and operational management team with cancellation of clinics and monitoring of the clinic timetable.
• Identifying ongoing and future service improvements.
• Proactively managing waiting times for individual patients to ensure that national standards are not breached.
• Communicating effectively and empathetically with patients and their relatives.
• Overseeing booking of appointments liaising with relevant teams as required.

Person Specification:

Qualifications:

• Educated to GCSE level - Minimum Grade C in Maths and English.
• Experience of Microsoft Office, including Outlook, Word, Excel and PowerPoint.
• Previous experience of hospital-based administration.

Knowledge:

• Clear communicator with excellent writing, data entry and telephone communication skills.
• Ability to work under pressure in a busy working environment and able to prioritise workload and multi-task.
• Knowledge of Referral to Treatment (RTT) pathways and patient tracking lists (PTLs).
• Problem solving skills and ability to respond to sudden unexpected demands.
• Understanding of NHS operational performance targets and waiting time standards.
• Ability to analyse performance data and identify trends to support service improvement.

Experience:

• Proven administrative experience including initiating and maintaining office systems.
• Experience of handling telephone enquiries.
• Experience of managing own workload.
• Experience of monitoring operational performance and producing breach/performance reports.