Private & Overseas Patient Officer Band 3 in Cheltenham

Under the direction of the Private & Overseas Patients Manager, you will provide general administrative support to the Private & Overseas Patients team, with variety in the day-to-day role, working with teams across many services.

Main duties of the job:

• Helping to organise private patient activity.
• Providing excellent customer service to teams and patients involved in the treatment of non-NHS funded or non-NHS eligible patients.
• Assisting the Trust to get paid for treating these patients.
• Working as part of a team, embracing flexible duties and providing cross cover during periods of staff absence.
• Performing general office administrative duties.

Job responsibilities:

• Ensuring that private patient referrals are dealt with promptly and efficiently.
• Communicating inter-departmentally and externally with all grades of staff on a range of matters in relation to Private and Overseas patients.
• Negotiating procedure slots with specialty booking teams for private patient procedures.
• Arranging pre-admission tests to confirm patients' suitability for procedures, if required.
• Ensuring the implementation of the Department of Health regulations with regard to Overseas Patients charges.
• Sensitively interviewing Overseas Patients and determining their status and entitlement to free NHS treatment.
• Identifying all Private and Overseas outpatients, ensuring legal documentation is completed and total income is identified.
• Using in-house patient administration system to check information on patients, outpatient appointments and results.
• Raising invoices relating to Private Patient and Overseas patient treatment on an out-patient basis and occasionally on an in-patient basis when required.
• Receiving cash and cheque payments for forwarding to the General office to ensure that revenue is collected and recorded on a daily basis.
• Requesting and returning notes on behalf of the department, including using the electronically tracer system.
• Being responsible for administration of in-patient bookings in the Manager's absence.
• Covering colleagues during absences/annual/sick leave at the request of the Manager.
• Undertaking any other appropriate duties, commensurate with the role as required at the request of your line manager.

Person Specification:

• Able to maintain accurate records in a timely way.
• Able to communicate clearly and confidently, sometimes in a sensitive manner or environments, with a broad range of stakeholders - phone and written.
• An excellent, professional telephone manner to minimise conflict, resolve queries and maintain the reputation of the organisation when dealing with all calls.
• Knowledge of medical terminology and systems.
• Proficient keyboard skills with IT experience of Microsoft Office packages, Patient Administration Systems (PAS), Exeter and NHS National computer system.
• Able to work quickly and accurately using own judgement and initiative as appropriate.
• Able to work flexibly within a team, sometimes under instruction and sometimes under their own direction.
• Understanding of Department of Health regulations with regard to Overseas Patients charges.

Qualifications:

• Educated to GCSE grade C or above (or equivalent) in literacy and numeracy.
• NVQ level three in administration.

Experience:

• Experience of using Microsoft Office packages or Business Administration Systems.
• Experience of providing general office duties or business administration in an office environment.
• Appropriate experience working in a hospital environment (NHS or private) - especially with knowledge of inpatient and outpatient procedures and patient systems.
• Experience of working with private and/or overseas patients.
• Experience of using invoicing systems.

Qualities:

• Organised, diligent and willing to learn.
• Flexibility, able to cover colleagues during absences/annual/sick leave and willing to undertake any other appropriate duties required by line management.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Salary: £25,760 to £27,476 a year (pa, pro rata if part-time).