Medical Education Centre Receptionist, Band 2
Medical Education Centre Receptionist, Band 2 (20 hours a week)
The closing date is 22 November 2026
An exciting opportunity for an afternoon receptionist has arisen in Sandford Education Centre, Cheltenham, we are looking for an outgoing, bubbly, people person to be the face of the Education Centre.
You will be working within a team of receptionists and covering the afternoon shifts five days a week.
Additional working pattern details: Monday - Friday 1.15pm - 5.15pm
Main duties of the job
The Post-Holder will work within the Reception Area of Sandford Education Centre and will efficiently, robustly and kindly support other members of staff and the Education Team to provide a professional service to all Users/Visitors to Sandford Education Centre
The Education Centre Receptionist support is paramount to the smooth running of educational events, enhancing Gloucestershire Hospitals NHS Foundation Trust (GHNHSFT) reputation, as a Training Venue Provider.
You will assist with the organisation of educational events/activities within the Education Centre and support all administrative processes, taking on additional tasks as requested.
The Post-Holder can take on the duty of an Education Centre Fire Warden and comply with First Aid Trust Regulations.
About us
The department of Post-Graduate Medical Education, which the reception team are a huge part of, is committed to supporting the education and development of Doctors in Training, Staff Grade and Associate Specialists (SAS) as well as Consultants throughout their career.
We are part of Health Education South West - Severn and work closely with them to deliver important healthcare priorities and assist them in monitoring our progress.
We strive to ensure all doctors in Gloucestershire Hospitals NHS Foundation Trust have a high-quality induction to the Trust and department, experience good educational and clinical supervision which facilitates their learning in a safe environment.
Within the Education Centres, we support and organise a wide range of clinical and educational skill development courses from Training the Trainers and Professional and Generic Skills to Simulation Training, Medical Grand Rounds and much more besides.
The departmental culture is open, friendly and supportive of all doctors and we are happy to address any queries regarding education and training.
Job responsibilities
- Provide a professional, welcoming reception service for staff, learners and visitors, ensuring excellent customer care and confidentiality.
- Manage enquiries, telephone calls, messages and room bookings efficiently, escalating issues when required.
- Coordinate education centre facilities, including room setup, stock control, procurement and contractor access.
- Support training activities by collecting feedback, resolving basic audiovisual issues and maintaining accurate records.
- Maintain a safe, secure and clean environment, including opening/closing procedures, health and safety reporting, and fire warden duties.
- Work flexibly as part of the team, using initiative, prioritising workload and supporting the smooth day-to-day running of the Education Centre.
Person Specification
Qualifications and Training
- English Language GCSE C or above or equivalent
- NVQ level 2 Business Administration or Equivalent
Knowledge and Experience
- Previous Customer Service experience
- Demonstrate effective IT skills including proficient use of Microsoft Office applications
- Demonstrate experience in a Reception Environment
- Ability to use Bookwise, excel
- Technical knowledge in visual display equipment
- Ability to work effectively as part of a Team
- Ability to communicate effectively with a range of people, face to face, over the telephone and in writing, including staff at all levels
- Demonstrate effective problem-solving skills and produce accurate work
- Ability to prioritise own work and meet deadlinesAbility to demonstrate effective organisational skills
- Demonstrate the ability to effectively maintain paper/electric information systems/databases
Skills and Aptitudes
- Demonstrate the ability to stay calm under pressure
- Demonstrate the ability to meet the needs of the service
- Assertive when necessary
- Ability to work independently using own initiative
Other attributes
- Ability to undertake training/ learn new skills
- The ability to work flexibly to meet the needs of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Gloucestershire Hospitals NHS Foundation Trust
£25,272 a year(pa, pro rata if part-time)
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Medical Education Centre Receptionist, Band 2 in Cheltenham employer: Gloshospitals
Gloucestershire Hospitals NHS Foundation Trust is an exceptional employer, offering a supportive work culture that prioritises patient care and employee well-being. With opportunities for professional growth and development within the healthcare sector, employees benefit from a collaborative environment at Cheltenham General Hospital, where their contributions directly impact the lives of patients. Join us to be part of a dedicated team committed to excellence in pharmacy services.
