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- Tasks: Support sales operations and manage the order process from start to finish.
- Company: Join a small, successful team in Bishops Cleeve, Cheltenham.
- Benefits: Enjoy a competitive salary, daily lunch allowance, and training support.
- Why this job: Be the key link between customers and teams, enhancing your communication skills.
- Qualifications: Previous customer service experience or transferable skills from retail/hospitality preferred.
- Other info: Full-time role, Monday to Friday, with a focus on continuous improvement.
The predicted salary is between 24000 - 42000 £ per year.
Brand new opportunity for a proactive individual to join a small yet successful team as Customer Service Assistant. This is a permanent, full time opportunity based from offices in Bishops Cleeve, Cheltenham. With your main focus to support sales operations and ensure a seamless order management process from start to finish, you will be the main link between customers, internal teams and partners. You will ensure the accuracy of order data, coordination of shipments and the processing of invoices. Your ability to communicate at all levels will be key in maintaining an outstanding customer experience. This role could suit someone with previous experience within an office based customer service role or if you have worked within a customer focused / sales environment (e.g. retail / hospitality) and have transferable skills, with an excellent attitude towards learning, our client will provide training and support.
Responsibilities:
- Provide customers with regular updates and act as the first point of contact for order enquiries
- Manage and process customer orders ensuring all information is entered correctly
- Coordinate with internal teams to follow up on order progress and shipping / delivery timelines
- Maintain up to date customer and order information on inhouse systems
- Support with invoicing and assist with documentation and reporting as required
- Contribute to the companies continuous improvement efforts aimed at streamlining processes
Candidate Attributes:
- Exceptional customer service experience
- Strong organisational skills with a strong attention to detail
- Confident communicator
- Proficient use of Microsoft Office applications
- Willingness to learn & work alongside a team
Hours: Monday – Friday, 8am – 5pm
Salary: Up to £30,000 - £35,000 per annum depending on experience + daily lunch allowance
Order Processing Administrator - TW125 employer: Glos
Contact Detail:
Glos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processing Administrator - TW125
✨Tip Number 1
Familiarise yourself with the order management process. Understanding how orders are processed from start to finish will give you an edge in interviews, as you'll be able to discuss specific scenarios and demonstrate your proactive approach.
✨Tip Number 2
Brush up on your communication skills. Since this role requires you to liaise with customers and internal teams, practice articulating your thoughts clearly and confidently. Role-playing common customer service scenarios can help you prepare.
✨Tip Number 3
Get comfortable with Microsoft Office applications, especially Excel. Being proficient in these tools will not only help you manage data effectively but also show your potential employer that you're ready to hit the ground running.
✨Tip Number 4
Research the company and its values. Understanding their commitment to customer service and continuous improvement will allow you to align your answers during the interview, showcasing that you're a great fit for their team.
We think you need these skills to ace Order Processing Administrator - TW125
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order management. Emphasise any roles where you've demonstrated strong organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experience aligns with the responsibilities listed in the job description.
Highlight Communication Skills: Since communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers and internal teams.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Glos
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or enhanced customer satisfaction.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities. During the interview, mention any tools or methods you use to stay organised, and provide examples of how you've managed multiple tasks or projects effectively in the past.
✨Communicate Clearly and Confidently
As a key communicator between customers and internal teams, it's essential to convey your thoughts clearly. Practice articulating your ideas and responses to common interview questions to ensure you come across as confident and articulate.
✨Express Your Willingness to Learn
The company values a positive attitude towards learning. Be sure to express your eagerness to develop new skills and adapt to the company's processes. Share examples of how you've embraced learning opportunities in previous roles.
