At a Glance
- Tasks: Join a dynamic team as an Order Processing Administrator, managing customer orders and ensuring smooth operations.
- Company: Be part of a successful small company based in Bishops Cleeve, Cheltenham.
- Benefits: Enjoy a competitive salary, daily lunch allowance, and supportive training.
- Other info: Full-time hours, Monday to Friday, with a friendly work environment.
- Why this job: Perfect for those who love customer service and want to make a real impact in a team.
- Qualifications: Previous customer service experience or transferable skills from retail/hospitality; strong communication and organisational skills.
The predicted salary is between 24000 - 28000 £ per year.
Brand new opportunity for a proactive individual to join a small yet successful team as Order Processing Administrator. This is a permanent, full time opportunity based from offices in Bishops Cleeve, Cheltenham.
With your main focus to support sales operations and ensure a seamless order management process from start to finish, you will be the main link between customers, internal teams and partners. You will ensure the accuracy of order data, coordination of shipments and the processing of invoices. Your ability to communicate at all levels will be key in maintaining an outstanding customer experience.
This role could suit someone with previous experience within an office based customer service role or if you have worked within a customer focused / sales environment (e.g. retail / hospitality) and have transferable skills, with an excellent attitude towards learning, our client will provide training and support.
Responsibilities:
-Provide customers with regular updates and act as the first point of contact for order enquiries
-Manage and process customer orders ensuring all information is entered correctly
-Coordinate with internal teams to follow up on order progress and shipping / delivery timelines
-Maintain up to date customer and order information on inhouse systems
-Support with invoicing and assist with documentation and reporting as required
-Contribute to the companies continuous improvement efforts aimed at streamlining processes
Candidate Attributes:
-Exceptional customer service experience
-Strong organisational skills with a strong attention to detail
-Confident communicator
-Proficient use of Microsoft Office applications
-Willingness to learn & work alongside a team
Hours: Monday – Friday, 8am – 5pm with an hour for lunch
Salary: Up to £30,000 – £35,000 per annum depending on experience + daily lunch allowance
Salary: Up to £30,000 – £35,000 per annum depending on experience
Hours Per Week: Monday – Friday, 8am – 5pm with an hour for lunch
To Apply: Contact the advertiser directly using the \'Contact Information\' provided on this page.
Contact Information:
Contact Information:
Anderson Recruitment LtdCatherine Anderson
Anderson House
9 School Lane
Quedgeley
Gloucester
Gloucestershire
GL2 4PJ
Tel:01452 881900
Email:tia@andersonrecruitment.co.uk
Click here to view all jobs fromAnderson Recruitment Ltd within Gloucestershire.
Job out of date? Let us know. #J-18808-LjbffrOrder Processing Administrator in Cheltenham employer: Glos
Join a dynamic and supportive team as an Order Processing Administrator in Bishops Cleeve, Cheltenham, where your contributions will directly enhance customer satisfaction and operational efficiency. Our company fosters a collaborative work culture that prioritises employee growth through training and development opportunities, ensuring you thrive in your role while enjoying a competitive salary and daily lunch allowance. With a focus on continuous improvement, we encourage innovative ideas and value every team member's input, making this an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Order Processing Administrator in Cheltenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Glos. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Glos before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Processing Administrator in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Glos:Your cover letter is your chance to shine! Tell us why you want to work at Glos specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Glos!
How to prepare for a job interview at Glos
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
