Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers via phone, email, and chat while providing solutions and support.
- Company: Join a progressive, people-focused company with a fun and friendly culture.
- Benefits: Enjoy bi-annual bonuses, team incentives, free snacks, and onsite parking.
- Why this job: Make a real impact on customers' days in a supportive and dynamic environment.
- Qualifications: Confident communicator with customer service experience; retail or hospitality preferred.
- Other info: Full training provided with opportunities for growth in a collaborative team.
The predicted salary is between 24000 - 36000 £ per year.
Bi-annually team bonus |Full training and progression opportunities| Regular team incentives | Fun team socials!! | Free onsite parking | Friendly and fun working environment | Plenty of office snacks!
Must Have’s
- You’re a confident communicator with a natural ability to build rapport
- You love helping people and always aim to go the extra mile
- Able to remain calm and solution-focused under pressure
- Comfortable working in a fast-paced environment
- Organised, proactive, and positive in your approach
- Enjoy Problem solving, and making an impact to someone’s day
- Previous experience within a customer focused role – retail or hospitality would be GREAT!
What you’ll be doing
- Handling a wide range of customer enquiries via phone, email and chat, offering solutions in a timely and professional manner
- Providing account, billing, product and basic technical support
- Booking service engineer appointments where necessary and keeping customers informed
- Assisting with product queries and promoting service packages
- Identifying opportunities to up-sell or cross-sell where it adds value to the customer
- Collaborating with internal teams to deliver excellent customer outcomes
- 35-hour working week – permanent/full time
- Modern office with a collaborative team culture
- Opportunity to grow in a progressive, people-focused company
Interested? Send your most up-to-date CV to Ellie at i2i Recruitment today!
Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.
We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven\’t received a response within 5 working days, please understand that your application has not been successful on this occasion.
To Apply: Simply click the \’Apply Now\’ button below and complete the online form including attaching an up-to-date CV.
Contact Information:
Contact Information:
i2i Recruitment Consultancy
2 Rockfield Business Park
Old Station Drive
Leckhampton
Cheltenham
Gloucestershire
GL53 0AN
Tel:01242771021
Click here to view all jobs fromi2i Recruitment Consultancy within Gloucestershire.
Job out of date? Let us know.
#J-18808-Ljbffr
Customer Service Advisor - ERT employer: Glos
Contact Detail:
Glos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - ERT
✨Tip Number 1
Showcase your communication skills during the interview. Practice active listening and be ready to demonstrate how you build rapport with customers, as this is crucial for a Customer Service Advisor role.
✨Tip Number 2
Prepare examples from your previous experience in customer-focused roles, like retail or hospitality. Highlight specific situations where you went the extra mile to help a customer, as this will resonate well with the hiring team.
✨Tip Number 3
Familiarise yourself with common customer service scenarios and solutions. Being able to discuss how you would handle various enquiries or complaints can set you apart from other candidates.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing to discuss a time when you faced a challenge in a fast-paced environment. Emphasise your calmness and solution-focused approach to impress the interviewers.
We think you need these skills to ace Customer Service Advisor - ERT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in retail or hospitality. Emphasise your communication skills and any instances where you've gone the extra mile for a customer.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your ability to remain calm under pressure. Mention specific examples of how you've solved problems in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as problem-solving, organisation, and a positive attitude. Use keywords from the job listing to demonstrate your fit for the role.
Follow Application Instructions: Ensure you follow the application instructions carefully. Attach your up-to-date CV and complete the online form as specified. Double-check for any additional requirements before submitting.
How to prepare for a job interview at Glos
✨Show Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and engage in active listening. Share examples of how you've built rapport with customers in previous roles.
✨Emphasise Problem-Solving Abilities
Highlight your problem-solving skills by discussing specific instances where you successfully resolved customer issues. This will show that you can remain calm and solution-focused under pressure, which is crucial for this role.
✨Demonstrate a Positive Attitude
A positive and proactive approach is essential in customer service. Convey your enthusiasm for helping others and your willingness to go the extra mile. This will resonate well with the interviewers looking for a friendly and fun team member.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios during the interview. Practising how you would handle various customer enquiries can help you feel more confident and showcase your ability to think on your feet in a fast-paced environment.
