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- Tasks: Join a dynamic team as a Customer Service Assistant, managing orders and ensuring customer satisfaction.
- Company: A successful small business in Bishops Cleeve, Cheltenham, focused on excellent customer service.
- Benefits: Enjoy a full-time role with training support and a competitive salary of up to £35,000.
- Why this job: Be the vital link between customers and teams, enhancing your communication skills in a supportive environment.
- Qualifications: Previous customer service experience or transferable skills from retail/hospitality; strong attention to detail required.
- Other info: Monday to Friday hours, perfect for balancing work and study.
The predicted salary is between 24000 - 42000 £ per year.
Brand new opportunity for a proactive individual to join a small yet successful team as Customer Service Assistant. This is a permanent, full time opportunity based from offices in Bishops Cleeve, Cheltenham. With your main focus to support sales operations and ensure a seamless order management process from start to finish, you will be the main link between customers, internal teams and partners. You will ensure the accuracy of order data, coordination of shipments and the processing of invoices. Your ability to communicate at all levels will be key in maintaining an outstanding customer experience.
This role could suit someone with previous experience within an office based customer service role or if you have worked within a customer focused / sales environment (e.g. retail / hospitality) and have transferable skills, with an excellent attitude towards learning, our client will provide training and support.
Responsibilities:- Provide customers with regular updates and act as the first point of contact for order enquiries
- Manage and process customer orders ensuring all information is entered correctly
- Coordinate with internal teams to follow up on order progress and shipping / delivery timelines
- Maintain up to date customer and order information on inhouse systems
- Support with invoicing and assist with documentation and reporting as required
- Contribute to the companies continuous improvement efforts aimed at streamlining processes
- Exceptional customer service experience
- Strong organisational skills with a strong attention to detail
- Confident communicator
- Proficient use of Microsoft Office applications
- Willingness to learn & work alongside a team
Hours: Monday – Friday, 8am – 5pm
Salary: Up to £30,000 - £35,000 per annum depending on experience
Customer Service Administrator - Trainee / Experienced - TW091 employer: Glos
Contact Detail:
Glos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - Trainee / Experienced - TW091
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding what they offer will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since this role requires you to be a confident communicator, consider role-playing common customer service scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Highlight your organisational skills in any discussions. Think of specific examples from your past experiences where you successfully managed multiple tasks or maintained attention to detail, as these are key attributes for this position.
✨Tip Number 4
Show your willingness to learn by asking insightful questions about the training and support provided. This will not only demonstrate your enthusiasm but also your readiness to grow within the company.
We think you need these skills to ace Customer Service Administrator - Trainee / Experienced - TW091
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales environments. Emphasise any transferable skills you have, such as communication and organisational abilities, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how your previous experiences align with the responsibilities listed in the job description, particularly your ability to manage orders and communicate effectively.
Highlight Your Skills: In your application, clearly outline your proficiency with Microsoft Office applications and any other relevant software. This will demonstrate your readiness to handle the administrative aspects of the role.
Show Willingness to Learn: Express your eagerness to learn and grow within the company. Mention any past experiences where you successfully adapted to new challenges or acquired new skills, as this aligns with the company's focus on training and support.
How to prepare for a job interview at Glos
✨Showcase Your Customer Service Skills
Make sure to highlight any previous experience you have in customer service roles. Be prepared to share specific examples of how you've handled customer inquiries or resolved issues, as this will demonstrate your ability to maintain an outstanding customer experience.
✨Demonstrate Organisational Skills
Since the role requires strong organisational skills and attention to detail, think of instances where you've successfully managed multiple tasks or projects. Discuss how you prioritise your workload and ensure accuracy in your work.
✨Communicate Confidently
As a confident communicator, practice articulating your thoughts clearly and concisely. During the interview, engage with the interviewer by asking questions and showing genuine interest in the company and the role.
✨Express Your Willingness to Learn
The company values a positive attitude towards learning. Be ready to discuss how you approach new challenges and your eagerness to develop your skills further, especially in areas like order management and invoicing.
