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- Tasks: Support students during results season via phone, email, and live chat.
- Company: Join a reputable organisation dedicated to helping students navigate their futures.
- Benefits: Enjoy full paid training and a friendly, inclusive work environment.
- Why this job: Make a real impact while gaining valuable experience for your CV.
- Qualifications: Must be a people person, calm under pressure, and eager to learn.
- Other info: 30 summer roles available; full-time from August to September.
Summer Job Alert – 30 roles available!
Cheltenham HQ / Hybrid
Pay: £12.21
Duration: You must be available to work full time from August to September
More about the role
Help students across the UK and beyond navigate one of the most exciting (and nerve-wracking) times of their lives – results season! Whether they’re celebrating, recalculating, or calling in a mild panic, you\’ll be the friendly face (or voice!) who helps make sense of it all.
What You’ll Be Doing:
• Answering queries via phone, email or live chat
• Offering top-notch guidance with compassion, clarity, and confidence
• Keeping calm and carrying on when things get busy
Who You Are:
• A people person through and through
• Cool under pressure – you don’t crumble when phones ring off the hook
• Quick to learn, keen to help, and down for a challenge
Perks:
• Full paid training!
• A friendly, inclusive environment where your efforts really matter
• Great experience for your CV – reputable nationally recognised organisation
If this position is for you, then please get in contact with Alison at i2i recruitment today. We like to speak to every application, but due to the current climate this is not always possible. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.
To Apply: Simply click the \’Apply Now\’ button below and complete the online form including attaching an up-to-date CV.
Contact Information:
Contact Information:
i2i Recruitment Consultancy
2 Rockfield Business Park
Old Station Drive
Leckhampton
Cheltenham
Gloucestershire
GL53 0AN
Tel:01242771021
Click here to view all jobs fromi2i Recruitment Consultancy within Gloucestershire.
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Customer Experience Partner employer: Glos
Contact Detail:
Glos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Partner
✨Tip Number 1
Familiarise yourself with common student concerns during results season. Understanding the emotional rollercoaster students go through will help you provide empathetic and effective support.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. Role-playing scenarios with friends or family can help you stay calm and articulate when dealing with queries.
✨Tip Number 3
Research StudySmarter and our mission to support students. Being knowledgeable about our services will allow you to connect better with students and provide tailored assistance.
✨Tip Number 4
Network with current or former Customer Experience Partners if possible. They can offer insights into the role and share tips on how to excel in the position, giving you an edge in your application.
We think you need these skills to ace Customer Experience Partner
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Customer Experience Partner does. Highlight the skills and qualities mentioned, such as being a people person and staying calm under pressure.
Tailor Your CV: Make sure your CV reflects your experience in customer service or similar roles. Use specific examples that demonstrate your ability to handle queries and provide guidance with compassion and clarity.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for helping students during results season. Mention why you are interested in this role and how your skills align with the company's needs.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Glos
✨Show Your People Skills
As a Customer Experience Partner, you'll be interacting with students who may be feeling anxious. Highlight your ability to connect with people and provide reassurance during the interview.
✨Demonstrate Calmness Under Pressure
Prepare examples of how you've handled stressful situations in the past. This role requires you to keep cool when things get busy, so showcasing your composure will impress the interviewers.
✨Emphasise Your Quick Learning Ability
Mention any experiences where you had to learn something new quickly. The role involves answering queries across various platforms, so showing that you're adaptable and eager to learn is key.
✨Be Ready to Discuss Your Motivation
Think about why you want this role and how it aligns with your career goals. Expressing genuine enthusiasm for helping students during a pivotal time in their lives will resonate well with the interviewers.
