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For Companies At a Glance
- Tasks: Handle customer complaints with empathy and professionalism while keeping accurate records.
- Company: Join a supportive team at i2i Recruitment, dedicated to positive change.
- Benefits: Immediate start, valuable experience, and a chance to make a difference.
- Why this job: Perfect for those who thrive in dynamic environments and want to enhance their communication skills.
- Qualifications: Experience in complaints handling and strong customer service skills are essential.
- Other info: Temporary role in Cheltenham, Monday to Friday, 9am–5pm, starting ASAP.
The predicted salary is between 24000 - 36000 £ per year.
What’s in it for you?
Immediate start available | Gain valuable experience in a supportive environment | Contribute to positive change by resolving issues for customers
Must Have’s
• Proven experience in complaints handling – this is essential!
• Strong customer service background with clear, confident communication skills
• Able to handle sensitive situations with professionalism and discretion
• Well organised with a keen eye for detail
Nice to have’s
• Experience working independently and collaboratively across teams
• Any previous work producing reports or tracking trends is a bonus
So what will you be doing?
• Receive, log, and investigate complaints in a timely and fair manner
• Communicate clearly and empathetically with customers throughout the process
• Liaise with internal teams to resolve issues and find suitable solutions
• Keep accurate records and produce clear reports on complaint trends
• Support continuous improvement by identifying recurring issues and suggesting ways forward
Helpful extras
• Location: Cheltenham
• Contract: Temporary, initial 4–8 week period
• Hours: Monday to Friday, 9am–5pm
• Start Date: ASAP
For immediate consideration, please contact Alison at i2i Recruitment. We value diversity and inclusion, reviewing every application with a commitment to fairness. While we strive to connect personally with each applicant, if you haven\’t received a response within five working days, please understand that your application has not been successful on this occasion.
To Apply: Simply click the \’Apply Now\’ button below and complete the online form including attaching an up-to-date CV.
Contact Information:
Contact Information:
i2i Recruitment Consultancy
2 Rockfield Business Park
Old Station Drive
Leckhampton
Cheltenham
Gloucestershire
GL53 0AN
Tel:01242771021
Click here to view all jobs fromi2i Recruitment Consultancy within Gloucestershire.
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Complaints Office Administrator employer: Glos
Contact Detail:
Glos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Office Administrator
✨Tip Number 1
Familiarise yourself with common complaints handling techniques and best practices. This will not only help you in interviews but also demonstrate your proactive approach to resolving customer issues.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully managed complaints or difficult situations. Being able to share specific instances will showcase your skills and confidence in handling sensitive matters.
✨Tip Number 3
Research StudySmarter’s values and mission, particularly around customer service and support. Aligning your responses during any discussions with our core values can make a strong impression.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your role as a Complaints Office Administrator.
We think you need these skills to ace Complaints Office Administrator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your proven experience in complaints handling. Use specific examples from your past roles that demonstrate your ability to resolve issues effectively.
Showcase Communication Skills: Since strong customer service and clear communication are essential, include instances where you successfully communicated with customers, especially in sensitive situations. This will show your confidence and professionalism.
Detail Organisational Skills: Mention your organisational skills and attention to detail. Provide examples of how you've managed records or produced reports in previous roles, as this aligns with the job's requirements.
Tailor Your CV: Ensure your CV is up-to-date and tailored specifically for this role. Highlight any experience working independently or collaboratively, and mention any relevant reporting or trend-tracking experience.
How to prepare for a job interview at Glos
✨Showcase Your Complaints Handling Experience
Make sure to highlight your previous experience in complaints handling during the interview. Be prepared to discuss specific examples of how you've successfully resolved customer issues, as this is essential for the role.
✨Demonstrate Strong Communication Skills
Since clear and confident communication is key, practice articulating your thoughts clearly. Use role-play scenarios to simulate customer interactions, showcasing your ability to handle sensitive situations with empathy and professionalism.
✨Emphasise Your Organisational Skills
Being well-organised is crucial for this position. Bring examples of how you have managed multiple tasks or maintained accurate records in past roles. This will demonstrate your keen eye for detail and ability to keep track of complaints effectively.
✨Prepare for Team Collaboration Questions
Expect questions about working independently and collaboratively across teams. Think of instances where you’ve successfully collaborated with others to resolve issues or improve processes, as this will show your adaptability and teamwork skills.
