At a Glance
- Tasks: Support customers and field engineers by handling calls and resolving issues efficiently.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Gain valuable experience with potential for a permanent role after maternity cover.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference by helping customers and improving service delivery.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 25000 - 30000 £ per year.
Overview
To work as part of the Customer Service Centre Team providing varied customer and field engineer support.
To complete the administration and interface between the Service Centre, field engineers and customers through both the effective handling and logging of appropriate calls.
In addition, provide telephone support for customers requiring service and advice, attempting to resolve faults via telephone to reduce the need to send engineers to site where possible.
This includes the efficient and effective planning and scheduling, communication, and follow-up of workload for engineer to deliver agreed customer service levels, whilst maximizing utilisation and productivity of the field workforce.
Responsibilities
- Work as part of the Customer Service Centre Team providing varied customer and field engineer support.
- Complete the administration and interface between the Service Centre, field engineers and customers through effective handling and logging of appropriate calls.
- Provide telephone support for customers requiring service and advice, attempting to resolve faults via telephone to reduce the need to send engineers to site where possible.
- Plan, schedule, communicate, and follow up workload for engineers to deliver agreed customer service levels while maximizing utilisation and productivity of the field workforce.
- Contract
This position is a Maternity Cover on a fixed-term contract for 12 months, it could lead to a permanent role.
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Customer Service Centre Agent in Knutsford employer: gloryglobal
At gloryglobal, we pride ourselves on being an excellent employer by offering a supportive work culture that fosters growth and development for our entry-level field service engineers. With comprehensive training, flexible working hours, and the opportunity to earn additional pay through weekend and bank holiday shifts, we ensure our employees are well-equipped and rewarded for their hard work. Join us in the UK, where your career can flourish in a dynamic environment focused on innovation and teamwork.
