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- Tasks: Service and maintain high-speed cash-handling equipment while building strong customer relationships.
- Company: Join a leading company in the field service industry with a focus on innovation.
- Benefits: Enjoy 25 days holiday, competitive salary, and opportunities for professional growth.
- Why this job: Kickstart your career in engineering with hands-on experience and real-world impact.
- Qualifications: Recognised engineering qualification and experience in customer-facing roles required.
- Other info: Flexible working environment with opportunities for autonomy and skill development.
The predicted salary is between 28800 - 48000 £ per year.
Field Service Engineer operates directly in the designated field territory and services/maintains company equipment while forging good business relationships with our customers. Is responsible for the direct management of all aspects of total customer service and works independently to troubleshoot and repair a variety of high-speed cash-handling equipment, tracking and management of parts/tools and staying abreast of changes in technical and functional elements of Glory Global Solutions equipment.
Key Responsibilities
- Responsible for the installation, maintenance, repair and upgrade of equipment in the field and provides customer/internal training as required.
- Investigates technical issues/warranty failures/in-field failures and can resolve issues by the most efficient and economical manner keeping Product Specialists and Service Management informed of ongoing actions/solutions.
- Liaises with local Service Centre/partners to receive/discuss work/schedule workload in the most efficient manner taking into consideration site location, priority and cost implications.
- Plans and prioritises workload to achieve business aims and meet customer needs.
- Effectively diagnoses system problems and provides solutions for repair while keeping customer apprised of progress especially during maintenance/downtime of a machine.
- Documents system problems and preventative maintenance in customer site log.
- Gathers and records machine information to monitor performance.
- Completes machine installations, Engineering Change Notices (ECN) that affect system upgrades and hardware/software upgrades that may require technical assistance.
- Make recommendations for improving service, reliability and performance of equipment.
- Escalates difficult technical problems by seeking timely advice or assistance from technical support.
- Establishes preventative maintenance schedules and implements according to company specifications.
- Assigned other job responsibilities within scope of position and to meet business demands.
Skills, Knowledge & Expertise
REQUIRED EDUCATION AND QUALIFICATIONS
- Experience in a similar customer facing environment working to achieve customer service levels.
- Must have a recognised engineering qualification with post qualification experience in a support role.
REQUIRED SKILLS AND COMPETENCIES
- Mechanically competent to a high standard.
- Understands local Health and Safety regulations and works within company guidelines.
- Effectively represents the Company whilst meeting the needs of the business partner; develops partner relationships through trust and performance.
- Is flexible and can prioritise, plan and monitor own activity, performance and progress.
- Possesses first class customer service and communication skills; written and oral.
- Logical troubleshooting skills and capability to isolate problems at PCB or component level.
- Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings.
- Understanding of AC/DC power distribution and digital/analogue circuitry.
- Must be available for on call (on some weekends).
- Must be able to work autonomously and with minimal supervision.
- Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication.
- Holder of a Drivers Licence.
25 days' holiday a year plus.
Entry Level/ Field Service Engineer - Lancaster in London employer: GLORY
Contact Detail:
GLORY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry Level/ Field Service Engineer - Lancaster in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. Building connections can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your problem-solving abilities and customer service skills, as these are key for a Field Service Engineer.
✨Tip Number 3
Show off your technical know-how! Be ready to discuss specific equipment or troubleshooting scenarios during interviews. This will demonstrate your mechanical competence and understanding of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Entry Level/ Field Service Engineer - Lancaster in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience, especially in customer service and technical troubleshooting. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your engineering qualifications and any hands-on experience you've had.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and come up with efficient solutions, so share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at GLORY
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to cash-handling equipment. Familiarise yourself with common issues and solutions, as well as the specific equipment used by the company. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've successfully handled customer queries or complaints in the past. Highlight your communication skills and ability to build relationships, as these are key to succeeding in this position.
✨Plan Your Journey
As a Field Service Engineer, you'll need to manage your time effectively. Before the interview, plan your route to the location and consider potential traffic issues. Arriving on time shows that you’re organised and respect others' time, which is crucial in this role.
✨Ask Smart Questions
Prepare some insightful questions about the company’s equipment, service strategies, or team dynamics. This not only demonstrates your interest but also gives you a chance to assess if the company culture aligns with your values and work style.
