At a Glance
- Tasks: Support and maintain customer technology with hands-on electro-mechanical repairs and diagnostics.
- Company: Join a Gold accredited company focused on employee development and well-being.
- Benefits: Enjoy 25 days holiday, a company vehicle, and private medical insurance.
- Other info: Flexible working hours with opportunities for career progression and additional earnings.
- Why this job: Make a real impact by solving critical issues and enhancing customer satisfaction.
- Qualifications: Field service experience and strong fault-finding skills required.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory. This is a hands‑on role combining electro‑mechanical repair, Windows‑based diagnostics, and basic networking to keep customer sites operating reliably. You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high‑quality service aligned to agreed service levels (SLAs).
Working pattern: This is a field role, so start/finish times vary with travel, customer opening hours, and priority needs. Core hours apply, however, because of the nature of the job flexibility is required.
Weekend rota & earning opportunity: This role includes participation in a weekend/bank holiday support rota with additional pay. Potential of additional earnings through Weekend and Bank Holiday Rota participation. Opportunities to earn more by taking on additional weekend cover when available. Plus potential bonus and salary progression, subject to performance and business results.
Long-term career progression: Progression opportunities exist for the right person, including:
- Technical progression (advanced diagnostics, product expertise, specialist support).
- Leadership/management progression (coaching, planning, field leadership).
Key Responsibilities: What you’ll do (day to day)
- Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time‑critical issue.
- Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix).
- Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
- Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.
- Repair and maintain electro‑mechanical systems (modules, sensors, motors, transport mechanisms, power components).
- Carry out preventative maintenance to reduce downtime and improve reliability.
- Provide clear customer updates and set expectations during service activity.
- Complete accurate job documentation (work completed, parts used, findings, next steps) to support first‑time fix and audit quality.
- Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.
Service levels & priority work (SLAs): You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly. Most work is planned and scheduled. When a customer has a time‑critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first‑time fix and minimal disruption.
What we’re looking for:
Essential- Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash‑handling or similar technology).
- Strong fault‑finding ability across electro‑mechanical systems.
- Confident using a Windows laptop for diagnostics, reporting, and communication.
- Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces.
- Excellent customer service and communication skills (written and verbal).
- Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller.
- Full UK driving licence.
- Networking self‑check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role.
- Experience adhering to SLAs and managing high‑priority callouts.
- Understanding of health & safety in the field (risk awareness, safe working, customer site standards).
- Experience with hardware/software upgrades, device configuration, or remote support tools.
- Coaching/mentoring ability (supporting less experienced engineers).
Job Benefits: With Glory, you will be working for an Investors in People Gold accredited company.
- 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days.
- Company vehicle that is available for private use.
- Tools and parts support.
- Competitive company pension scheme.
- Ongoing training and development.
- Private medical insurance for all employees (enhanced membership can be purchased for other family members).
- Dental insurance for all employees.
- Life assurance.
- Income protection scheme.
- Employee assistance programme.
- Employee Wellbeing events and Mental Health First Aiders.
- Employee My Benefits portal offering extensive retail discount.
Field Service Engineer – Oxford employer: GLORY
At Glory, we pride ourselves on being an Investors in People Gold accredited employer, offering a supportive and dynamic work environment for our Field Service Engineers in Oxford. With a strong focus on employee growth, we provide ongoing training, competitive benefits including a company vehicle for personal use, and opportunities for career progression in both technical and leadership roles. Our commitment to employee wellbeing is reflected in our comprehensive health insurance, mental health support, and a culture that values flexibility and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer – Oxford
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly explain your experience and how it relates to the Field Service Engineer role. Keep it concise but impactful — think of it as your personal brand statement.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Plus, it could give you an inside edge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Field Service Engineer – Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in field service roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your electro-mechanical repair and diagnostics expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Engineer role. Share specific examples of how you've tackled challenges in previous jobs and how you can bring that experience to us.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it professional yet friendly, just like we do at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it’s super easy!
How to prepare for a job interview at GLORY
✨Know Your Tech
Brush up on your knowledge of electro-mechanical systems and Windows diagnostics. Be ready to discuss specific technologies you've worked with, especially those relevant to the role, like ATMs or printers. This shows you’re not just familiar with the tech but can also troubleshoot effectively.
✨Demonstrate Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent service in the past. Think about times when you had to manage customer expectations or resolve issues quickly. This will highlight your communication skills and ability to work under pressure.
✨Showcase Your Problem-Solving Approach
Be ready to walk through your fault-finding process during the interview. Use the structured approach mentioned in the job description (symptoms → logs/data → root cause → fix) to explain how you tackle problems. This will demonstrate your analytical skills and methodical thinking.
✨Flexibility is Key
Since the role requires flexibility with working hours and travel, be prepared to discuss your availability and willingness to adapt. Share any previous experiences where you successfully managed changing priorities or schedules, which will show that you can thrive in a dynamic environment.
