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- Tasks: As a Field Service Engineer, you'll troubleshoot and repair high-speed cash-handling equipment.
- Company: Join GLORY, a leader in cash technology solutions, dedicated to innovation and customer service.
- Benefits: Enjoy 25 days holiday, a company car, private medical insurance, and extensive retail discounts.
- Why this job: This role offers hands-on experience, independence, and the chance to build strong customer relationships.
- Qualifications: You need a recognised engineering qualification and experience in a customer-facing role.
- Other info: Be prepared for on-call duties and enjoy ongoing training and development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
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Description
The Field Service Engineer operates directly in the designated field territory and services/maintains company equipment while forging good business relationships with our customers. Is responsible for the direct management of all aspects of total customer service and works independently to troubleshoot and repair a variety of high speed cash-handling equipment, tracking and management of parts/tools and staying abreast of changes in technical and functional elements of Glory Global Solutions equipment.
Department: Service – Field Service
Location: UK/Field based
Description
The Field Service Engineer operates directly in the designated field territory and services/maintains company equipment while forging good business relationships with our customers. Is responsible for the direct management of all aspects of total customer service and works independently to troubleshoot and repair a variety of high speed cash-handling equipment, tracking and management of parts/tools and staying abreast of changes in technical and functional elements of Glory Global Solutions equipment.
Key Responsibilities
- Responsible for the installation, maintenance, repair and upgrade of equipment in the field and provides customer/internal training as required
- Investigates technical issues/warranty failures/ in field failures and can resolve issues by the most efficient and economical manner keeping Product Specialists and Service Management informed of ongoing actions/solutions.
- Liaises with local Service Centre/partners to receive/discuss work/schedule workload in the most efficient manner taking into consideration site location, priority and cost implications
- Plans and prioritises workload to achieve business aims and meet customer needs
- Effectively diagnoses system problems and provides solutions for repair while keeping customer apprised of progress especially during maintenance/downtime of a machine
- Documents system problems and preventative maintenance in customer site log
- Gathers and records machine information to monitor performance
- Completes machine installations, Engineering Change Notices (ECN) that affect system upgrades and hardware/software upgrades that may require technical assistance
- Make recommendations for improving service, reliability and performance of equipment
- Escalates difficult technical problems by seeking timely advice or assistance from technical support
- Establishes preventative maintenance schedules and implements according to company specifications
- Assigned other job responsibilities within scope of position and to meet business demands
Skills, Knowledge & Expertise
REQUIRED EDUCATION AND QUALIFICATIONS
Education Level:
- Experience in a similar customer facing environment working to achieve customer service levels.
Qualifications:
- Must have a recognised engineering qualification with post qualification experience in a support role.
REQUIRED SKILLS AND COMPETENCIES
To perform in the function successfully, individuals must be able to perform each essential duty satisfactorily and the requirements listed below are representative of the knowledge, skill, and/or ability required.
- Mechanically competent to a high standard
- Understands local Health and Safety regulations and works within company guidelines
- Effectively represents the Company whilst meeting the needs of the business partner; develops partner relationships through trust and performance
- Is flexible and can prioritise, plan and monitor own activity, performance and progress.
- Possesses first class customer service and communication skills; written and oral
- Logical trouble shooting skills and capability to isolate problems at PCB or component level
- Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings
- Understanding of AC/DC power distribution and digital/analogue circuitry
- Must be available for on call (on some weekends)
- Must be able to work autonomously and with minimal supervision
- Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
- Holder of a Drivers Licence
Job Benefits
- 25 days\’ holiday a year plus bank holidays with the opportunity to buy up to five additional days
- Company Car
- Competitive company pension scheme
- Ongoing training and development
- Private medical insurance for all employees (enhanced membership can be purchased for other family members)
- Dental insurance for all employees
- Life assurance
- Income protection scheme
- Employee assistance programme
- Employee Wellbeing events and Mental Health First Aiders
- Employee My Benefits portal offering extensive retail discounts
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
IT Services and IT Consulting
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Field Service Engineer - Dartford employer: GLORY
Contact Detail:
GLORY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Dartford
✨Tip Number 1
Familiarise yourself with the specific equipment and technologies used by GLORY. Understanding their high-speed cash-handling systems will give you an edge during interviews, as you'll be able to discuss relevant experiences and demonstrate your technical knowledge.
✨Tip Number 2
Network with current or former Field Service Engineers at GLORY or similar companies. Engaging in conversations about their experiences can provide valuable insights into the role and help you understand what the company values in its employees.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your troubleshooting skills. Practising how to diagnose and resolve common issues with cash-handling equipment will showcase your problem-solving abilities and readiness for the job.
✨Tip Number 4
Demonstrate your customer service skills during the interview process. Since the role involves building relationships with clients, be ready to share examples of how you've successfully managed customer interactions and resolved issues in previous positions.
We think you need these skills to ace Field Service Engineer - Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical support. Emphasise any engineering qualifications and hands-on experience with cash-handling equipment or similar machinery.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer role at GLORY. Mention specific skills that align with the job description, such as troubleshooting abilities and customer relationship management.
Showcase Technical Skills: Clearly outline your mechanical competence and familiarity with AC/DC power distribution, electric schematics, and logic diagrams. Provide examples of how you've successfully diagnosed and resolved technical issues in previous roles.
Highlight Soft Skills: Don't forget to mention your communication skills and ability to work autonomously. These are crucial for building relationships with customers and managing your workload effectively in the field.
How to prepare for a job interview at GLORY
✨Showcase Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your mechanical competence and troubleshooting abilities. Be prepared to discuss specific examples of how you've diagnosed and resolved technical issues in the past, especially with cash-handling equipment.
✨Emphasise Customer Service Experience
This role requires strong customer service skills. Share experiences where you've successfully built relationships with clients or resolved their issues effectively. Highlight your ability to communicate clearly and keep customers informed during repairs.
✨Understand Health and Safety Regulations
Familiarise yourself with local health and safety regulations relevant to the role. Be ready to discuss how you ensure compliance in your work and how you prioritise safety while performing installations and repairs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you've had to plan and prioritise your workload under pressure, and be ready to explain your thought process and the outcomes.
