Entry Level/ Field Service Engineer - Lancaster in Burnley

Entry Level/ Field Service Engineer – LancasterGLORY Lancashire, England, United Kingdom

Field Service Engineer operates directly in the designated field territory and services/maintains company equipment while forging good business relationships with our customers. Is responsible for the direct management of all aspects of total customer service and works independently to troubleshoot and repair a variety of high-speed cash-handling equipment, tracking and management of parts/tools and staying abreast of changes in technical and functional elements of Glory Global Solutions equipment.

Key Responsibilities

Responsible for the installation, maintenance, repair and upgrade of equipment in the field and provides customer/internal training as required

Investigates technical issues/warranty failures/ in field failures and can resolve issues by the most efficient and economical manner keeping Product Specialists and Service Management informed of ongoing actions/solutions.

Liaises with local Service Centre/partners to receive/discuss work/schedule workload in the most efficient manner taking into consideration site location, priority and cost implications

Plans and prioritises workload to achieve business aims and meet customer needs

Effectively diagnoses system problems and provides solutions for repair while keeping customer apprised of progress especially during maintenance/downtime of a machine

Documents system problems and preventative maintenance in customer site log

Gathers and records machine information to monitor performance

Completes machine installations, Engineering Change Notices (ECN) that affect system upgrades and hardware/software upgrades that may require technical assistance

Make recommendations for improving service, reliability and performance of equipment

Escalates difficult technical problems by seeking timely advice or assistance from technical support

Establishes preventative maintenance schedules and implements according to company specifications

Assigned other job responsibilities within scope of position and to meet business demands

Skills, Knowledge & ExpertiseREQUIRED EDUCATION AND QUALIFICATIONS

Experience in a similar customer facing environment working to achieve customer service levels.

Qualifications

Must have a recognised engineering qualification with post qualification experience in a support role.

REQUIRED SKILLS AND COMPETENCIES

Mechanically competent to a high standard

Understands local Health and Safety regulations and works within company guidelines

Effectively represents the Company whilst meeting the needs of the business partner; develops partner relationships through trust and performance

Is flexible and can prioritise, plan and monitor own activity, performance and progress.

Possesses first class customer service and communication skills; written and oral

Logical trouble shooting skills and capability to isolate problems at PCB or component level

Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings

Understanding of AC/DC power distribution and digital/analogue circuitry

Must be available for on call (on some weekends)

Must be able to work autonomously and with minimal supervision

Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication

Holder of a Drivers Licence

Benefits

25 days\’ holiday a year plus bank holidays with the opportunity to buy up to five additional days

Company Car

Competitive company pension scheme

Ongoing training and development

Private medical insurance for all employees (enhanced membership can be purchased for other family members)

Dental insurance for all employees

Life assurance

Employee assistance programmeEmployee Wellbeing events and Mental Health First Aiders

Employee My Benefits portal offering extensive retail discount

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