Operations Administrator in Basingstoke

To provide hands-on, high-quality administrative and operational support that enables the OneBanx team to perform at its best. The Business Administrator works autonomously to manage day-to-day processes, maintains accurate records and information, and collaborates across teams to ensure deadlines, standards, and service expectations are consistently met. Supports ad-hoc projects as needed. Is the central point of contact for OneBanx.

Key Responsibilities

• Own and manage day-to-day administrative processes.
• Maintain accurate records and digital files, ensuring version control and information governance.
• Prepare agendas, attend meetings to note minutes/actions (as required); track follow-ups to completion and escalate risks appropriately.
• Create and maintain reports as required to support departments; analyse trends and highlight insights to management in support of decision-making.
• Provide administrative support across departments, including handling correspondence, preparing documents and scheduling meetings.
• Assist with company events, team building activities and other corporate functions.
• Coordinate communications and updates across teams; ensuring information is clear, professional, and timely.
• Assist with accounting queries and invoice processing.
• Identify opportunities to improve ways of working; document processes and implement pragmatic improvements.

Skills, Knowledge & Expertise

• Proven experience in a business administration, office administration, or operations support role.
• Strong working knowledge of Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint); confident producing well-formatted documents and spreadsheets.
• Analytical mindset with ability to build and maintain data/data tracking, reconcile data, and present clear summaries.
• Excellent written and verbal communication skills; able to interact professionally with internal and external stakeholders at all levels in the business.
• Demonstrable ability to work independently, prioritise competing demands, and deliver to deadlines with minimal supervision.
• Experience supporting finance/HR is desirable.

Personal Attributes

• Hands-on and proactive; takes ownership and follows through.
• Highly organised with excellent attention to detail and a strong commitment to accuracy.
• Professional, discreet, and trusted to handle sensitive information appropriately.
• Collaborative team player who builds positive working relationships across the business.
• Calm under pressure; flexible and solutions-focused when priorities change.

Education/Qualification

• Educated to Degree level (preferred) or similar level qualification (NVQ etc).

Competencies

• Ownership & autonomy: plans work, makes sound decisions within remit, and escalates appropriately.
• Collaboration: works effectively with colleagues and stakeholders; shares knowledge and supports team outcomes.
• Professional communication: communicates clearly and respectfully; adapts style for audience and context.
• Integrity & confidentiality: handles sensitive information with discretion and complies with policies and controls.
• Continuous improvement: identifies inefficiencies and implements practical process improvements.

Functional (technical)

• Planning & prioritisation: manages multiple tasks, deadlines, and stakeholders; maintains clear action tracking.
• Attention to detail: produces accurate documents, records, and schedules; spots errors and resolves them early.
• Data & analysis: maintains reliable data; reconciles information and provides meaningful summaries and insights.
• Process & compliance: follows administrative, finance, and HR processes; understands the importance of audit trails and controls.
• Tools & systems: confident using Microsoft 365 and business systems; learns new tools quickly and supports others when required.