Sales Operations Manager - EMEA
Sales Operations Manager - EMEA

Sales Operations Manager - EMEA

Knutsford Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead sales process improvements and enhance team performance across EMEA.
  • Company: Join a dynamic company focused on optimising sales operations in a collaborative environment.
  • Benefits: Enjoy a bonus scheme, 25 days holiday, private medical insurance, and more perks.
  • Why this job: Be part of a team that drives efficiency and innovation in sales processes with real impact.
  • Qualifications: Degree in Business or related field; experience in sales operations or B2B roles required.
  • Other info: Some travel across the UK and EMEA is expected; driving license needed.

The predicted salary is between 36000 - 60000 £ per year.

Sales Operations Manager – EMEA

Department: Sales – Sales Management

Employment Type: Permanent – Full Time

Location: UK/Knutsford

Reporting To: Vice President of Business Development EMEA

Description

This new role is responsible for reviewing all sales process and systems across EMEA. To do this you will engage with the sales teams across EMEA to understand current ways of working and overcome any barriers and inefficiencies to create revenue generation. You will then create new processes/proposed improvements and present these to the key stakeholders.
Acting as the interface between Sales and all other departments playing a major role in the management of the end-to-end sales process and new customer onboarding by ensuring that all information relating to the sale is communicated in a timely manner to allow smooth delivery to the customer. Providing direction and being accountable for relevant sales operational tasks ensuring all incoming/outgoing communication from the core sales team and clients are managed. This is not a role that will involve customer contact other than perhaps for research purposes.
As Sales Operations Manager (SOM) you will actively resolve operational issues that are hindering sales person peformance within your areas of accountability. You will develop processes that enable a winning sales team to deliver continuously.
Working with the Business Development team and alongside all other EMEA and national functions and his/her team, work to ensure the delivery of performance KPIs. You will be required to plan and assist to ensure that the Sales function is compliant with all contractual stipulations.

Key Responsibilities

  • Actively manage, by matrix the Sales Operations function
  • Working with sales and marketing team members to ensure that processes are in place that allow the management of leads effectively across the sales and marketing funnel, ensuring the CRM systems are fully utilized and smooth handover of leads to sales but not the policing of such functions.
  • Improving the methodology in Bid Content and Co-ordination where appropriate
  • Improving the processes around Service contract management and renewals
  • Developing and improving Sales reporting and analyzing
  • Ensure effective business processes are in place for purchasing and customer orders to provide internal control
  • Work with the business to ensure a smooth process flow from initial order through to order completion
  • Provide support to the EMEA management team for business and commercial decision making
  • Continually assess the sales person journey and suggest improvements.
  • Understand market trends and products that can enhance the salesperson journey.
  • Assess the customer contracting journey and work on improvements.
  • Be the owner of OSC, CPQ, Inari and other sales systems in the region.

Skills, Knowledge & Expertise

REQUIRED EDUCATION AND QUALIFICATIONS
Education Level:
  • Ideally degree level qualification in Business or related subject
  • Management qualification preferred
Experience:
  • Can demonstrate success in the re-engineering of systems and processes
  • Significant invoicing process and contract revenue management
  • Experience of business finance (although financial qualifications not essential)
  • Proven record of sales achievement
  • Prior experience in a sales operations, sales process design, or sales roles in a B2B organisation;
  • Robust understanding of CRM systems and how it can enable and add value to the sales cycle;
  • Relevant experience managing others and interfacing with board, marketing, sales and other senior stakeholders.
  • Excellent Microsoft Office skills; including Word, Powerpoint and a strong emphasis on Excel.
REQUIRED SKILLS AND COMPETENCIES
  • Ability to manage and prioritise own and functional workload to meet business requirements and deadlines
  • Have the acumen to adapt business processes to meet changing requirements while maintaining governance and control
  • Highly self-motivated, responsible and have a keen attention to detail
  • Excellent written, oral and interpersonal skills
  • Excellent IT skills, particularly Excel and ERP systems
  • Some travel will be involved in this role (UK and EMEA) so a driving license is required.

Job Benefits

  • Bonus scheme
  • 25 days\’ holiday a year with the opportunity to buy up to five additional days each year
  • Competitive Company pension scheme
  • Private medical insurance for all employees, (enhanced membership can be purchased for other family members)
  • Life assurance
  • Income protection scheme
  • Dental insurance for all employees
  • Employee assistance programme
  • Loyalty awards
  • Employee wellbeing events and Mental Health First Aiders
  • Employee My Benefits portal offering extensive retail discounts
  • Opportunity to volunteer for charity work

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Sales Operations Manager - EMEA employer: Glory Ltd.

As a Sales Operations Manager at our Knutsford location, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. We offer a competitive benefits package, including a bonus scheme, private medical insurance, and opportunities for volunteering, ensuring that our team members feel valued and engaged. Join us to be part of a collaborative environment where your contributions directly impact the success of our sales operations across EMEA.
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Contact Detail:

Glory Ltd. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Sales Operations Manager - EMEA

✨Tip Number 1

Familiarise yourself with the sales processes and systems used in EMEA. Understanding the specific challenges faced by sales teams in this region will help you demonstrate your ability to identify inefficiencies and propose effective solutions during the interview.

✨Tip Number 2

Network with current or former employees in sales operations roles, especially within B2B organisations. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and ideas.

✨Tip Number 3

Prepare to discuss specific examples of how you've successfully re-engineered sales processes in the past. Highlighting measurable outcomes from your previous roles will showcase your capability to drive improvements and align with the company's goals.

✨Tip Number 4

Stay updated on market trends and tools that enhance the sales process, such as CRM systems and analytics software. Being knowledgeable about the latest technologies will position you as a forward-thinking candidate who can contribute to the continuous improvement of the sales function.

We think you need these skills to ace Sales Operations Manager - EMEA

Sales Process Design
CRM Systems Management
Data Analysis and Reporting
Project Management
Stakeholder Engagement
Process Improvement
Contract Management
Bid Content Coordination
Business Finance Understanding
Microsoft Excel Proficiency
Interpersonal Skills
Attention to Detail
Self-Motivation
Adaptability to Change

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in sales operations and process improvement. Use specific examples that demonstrate your success in re-engineering systems and managing sales processes.

Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the Sales Operations Manager role. Discuss how your skills align with the responsibilities outlined in the job description, particularly your ability to improve sales methodologies and manage operational tasks.

Showcase Your Analytical Skills: Since the role involves developing and improving sales reporting, include examples of how you've used data analysis to drive decisions in previous roles. Highlight your proficiency in Excel and any relevant CRM systems.

Prepare for Potential Questions: Think about how you would address operational issues that hinder sales performance. Be ready to discuss your approach to improving processes and ensuring compliance with contractual stipulations during interviews.

How to prepare for a job interview at Glory Ltd.

✨Understand the Sales Process

Make sure you have a solid grasp of the sales processes and systems used in EMEA. Familiarise yourself with common challenges faced by sales teams and think about how you can propose improvements during the interview.

✨Showcase Your Analytical Skills

Be prepared to discuss your experience with data analysis and reporting. Highlight specific examples where you've improved sales performance through data-driven decisions, as this role heavily relies on analysing sales metrics.

✨Demonstrate Cross-Department Collaboration

This position requires working closely with various departments. Share examples of how you've successfully collaborated with other teams in the past, particularly in managing leads and ensuring smooth communication across functions.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to overcome operational issues or improve processes, and be ready to explain your thought process and the outcomes.

Sales Operations Manager - EMEA
Glory Ltd.
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  • Sales Operations Manager - EMEA

    Knutsford
    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-08-06

  • G

    Glory Ltd.

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