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For Companies At a Glance
- Tasks: Resolve incidents and fulfil service requests using ITSM platform ServiceNow.
- Company: Join Glory IS, a dynamic team expanding with exciting tech projects.
- Benefits: Enjoy opportunities for skill development and potential international travel.
- Why this job: Work in a vibrant environment with cutting-edge technologies and supportive colleagues.
- Qualifications: Experience with Windows OS, MS Azure, O365, and excellent customer service skills required.
- Other info: This is a permanent, full-time role based in Knutsford, UK.
The predicted salary is between 36000 - 60000 £ per year.
The IS EUC Support Analyst is responsible for resolving Incidents and fulfilling Service Requests, ensuring that they follow predefined processes, procedures and guidelines to meet customer needs. Although the Desktop & Field Support Analyst will be designated a primary site, travel to branch offices will be required. The IS EUC Support Analyst position is an exciting opportunity that has been created due to ongoing expansion of the Glory IS team. Working with best of breed technologies in a fast-paced, vibrant working environment, the position offers a great opportunity to build and develop new skills with opportunities to work abroad with colleagues on technology-based projects.
Key Responsibilities
- Using ITSM platform ServiceNow for the resolution of Incidents and fulfilment of Service Requests within SLA.
- Maintaining accurate hardware, software and licence data for all assets under their remit.
- Contributing to reporting statistics as required.
- Supporting projects as required.
- Working with vendors to ensure services and assets are available and delivered in a timely manner.
- Administration and support of Windows 10/11, MS Azure Suite including Entra, Defender, Autopilot etc., PatchMyPC, VMware, Office 365, RingCentral Cloud Telephony, Oracle JDEdwards and other Oracle cloud-based apps.
- Working with Dell hardware including imaging and support of both onsite and remote field-based devices.
- Ordering, setup and support of Apple and Android devices.
- Administration of local Printer and Video conferencing solutions.
- Support of Infrastructure Management team to ensure server, communication, and infrastructure work is carried out, and hardware maintained.
- Testing and updating of local Disaster Recovery plans in line with business needs.
Skills, Knowledge & Expertise
- Experience with various versions of Windows Desktop OS. Windows 10/11 qualified preferred.
- Experience with Windows Server and MS Azure Suite.
- Experience with O365, MS Intune including Entra and Defender, preferably qualified.
- ITIL Foundation preferred.
- Experience with Active Directory.
- Experience with Web Filtering solutions such as Cisco Umbrella.
- Knowledge of comms room daily management.
- Experience with typical desktop software (Bitlocker encryption, browsers, VPN).
- Knowledge of telecoms and unified communication solutions.
- Knowledge of network troubleshooting for PCs and peripherals, configurations management.
REQUIRED SKILLS AND COMPETENCIES
- Excellent Customer Service skills.
- Excellent troubleshooting capabilities.
- Good Technical mindset.
- Good attention to detail.
- Ability to take initiative and work unsupervised.
IS EUC Support Analyst employer: Glory Ltd.
Contact Detail:
Glory Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IS EUC Support Analyst
✨Tip Number 1
Familiarise yourself with the ITSM platform ServiceNow, as it's crucial for resolving incidents and fulfilling service requests. Understanding how to navigate and utilise this tool effectively will give you a significant advantage during the interview process.
✨Tip Number 2
Brush up on your knowledge of Windows 10/11 and the MS Azure Suite, as these are key components of the role. Being able to discuss your experience with these technologies confidently can set you apart from other candidates.
✨Tip Number 3
Demonstrate your excellent customer service skills by preparing examples of how you've successfully resolved technical issues in the past. This will show that you not only have the technical know-how but also the ability to communicate effectively with users.
✨Tip Number 4
Highlight any experience you have with troubleshooting network issues and managing desktop software. Being able to articulate your problem-solving approach will be beneficial, especially since the role requires a good technical mindset and attention to detail.
We think you need these skills to ace IS EUC Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IS EUC Support Analyst role. Focus on your technical expertise with Windows 10/11, MS Azure Suite, and any customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences where you've successfully resolved incidents or fulfilled service requests, demonstrating your problem-solving skills.
Highlight Relevant Certifications: If you have certifications like ITIL Foundation or qualifications in Windows Server and MS Azure, be sure to mention these prominently in your application. They can set you apart from other candidates.
Showcase Soft Skills: In your application, emphasise your excellent customer service skills and attention to detail. Provide examples of how you've taken initiative in previous roles, as these traits are crucial for the IS EUC Support Analyst position.
How to prepare for a job interview at Glory Ltd.
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows 10/11, MS Azure Suite, and other relevant technologies during the interview. Be prepared to discuss specific projects or situations where you successfully resolved technical issues.
✨Demonstrate Customer Service Excellence
Since this role requires excellent customer service skills, think of examples where you've gone above and beyond to assist users. Share stories that illustrate your ability to handle difficult situations with patience and professionalism.
✨Familiarise Yourself with ITIL Practices
If you have ITIL Foundation knowledge, be ready to discuss how you've applied ITIL principles in your previous roles. If not, consider brushing up on the basics, as understanding these practices can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting capabilities. Practice articulating your thought process when diagnosing and resolving incidents, as this will demonstrate your analytical skills and technical mindset.
