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- Tasks: Support and maintain customer technology with hands-on electro-mechanical repairs and diagnostics.
- Company: Join a Gold accredited Investors in People company with a strong focus on employee development.
- Benefits: Enjoy 25 days holiday, a company vehicle, private medical insurance, and competitive pension scheme.
- Other info: Flexible working hours with opportunities for career progression and additional earnings through weekend support.
- Why this job: Make a real impact by solving critical issues and ensuring customer satisfaction in a dynamic environment.
- Qualifications: Field service experience, strong fault-finding skills, and a full UK driving licence required.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory. This is a hands-on role combining electro-mechanical repair, Windows-based diagnostics, and basic networking to keep customer sites operating reliably. You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high-quality service aligned to agreed service levels (SLAs).
Working pattern: This is a field role, so start/finish times vary with travel, customer opening hours, and priority needs. Core hours apply, however, because of the nature of the job flexibility is required.
Weekend rota & earning opportunity: This role includes participation in a weekend/bank holiday support rota with additional pay. Potential of additional earnings through Weekend and Bank Holiday Rota participation. Opportunities to earn more by taking on additional weekend cover when available. Plus potential bonus and salary progression, subject to performance and business results.
Long-term career progression: Progression opportunities exist for the right person, including:
- Technical progression (advanced diagnostics, product expertise, specialist support).
- Leadership/management progression (coaching, planning, field leadership).
Key Responsibilities: What you’ll do (day to day)
- Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue.
- Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix).
- Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
- Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.
- Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).
- Carry out preventative maintenance to reduce downtime and improve reliability.
- Provide clear customer updates and set expectations during service activity.
- Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality.
- Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.
Service levels & priority work (SLAs): You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly. Most work is planned and scheduled. When a customer has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first-time fix and minimal disruption.
What we’re looking for:
Essential- Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash-handling or similar technology).
- Strong fault-finding ability across electro-mechanical systems.
- Confident using a Windows laptop for diagnostics, reporting, and communication.
- Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces.
- Excellent customer service and communication skills (written and verbal).
- Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller.
- Full UK driving licence.
- Networking self-check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role.
- Experience adhering to SLAs and managing high-priority callouts.
- Understanding of health & safety in the field (risk awareness, safe working, customer site standards).
- Experience with hardware/software upgrades, device configuration, or remote support tools.
- Coaching/mentoring ability (supporting less experienced engineers).
Job Benefits: With Glory, you will be working for an Investors in People Gold accredited company.
- 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days.
- Company vehicle that is available for private use.
- Tools and parts support.
- Competitive company pension scheme.
- Ongoing training and development.
- Private medical insurance for all employees (enhanced membership can be purchased for other family members).
- Dental insurance for all employees.
- Life assurance.
- Income protection scheme.
- Employee assistance programme.
- Employee Wellbeing events and Mental Health First Aiders.
- Employee My Benefits portal offering extensive retail discount.
Field Service Engineer – Oxford employer: Glory Ltd.
Contact Detail:
Glory Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer – Oxford
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and any news. This will help you tailor your answers and show that you're genuinely interested in being a Field Service Engineer with them.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves diagnosing faults, brush up on your electro-mechanical systems knowledge and networking basics. Being able to talk through your thought process during the interview can really impress.
✨Tip Number 3
Show off your customer service skills! As a Field Service Engineer, you'll be interacting with clients regularly. Share examples of how you've handled tough situations or provided excellent service in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer – Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in field service roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your electro-mechanical repair and diagnostics expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Engineer role. Share specific examples of how you've tackled challenges in previous jobs and how you can bring that experience to us.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Whether it's through your CV or cover letter, we want to see how you can convey information clearly and professionally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Glory Ltd.
✨Know Your Tech
Brush up on your knowledge of electro-mechanical systems and Windows diagnostics. Be ready to discuss specific technologies you've worked with, like ATMs or printers, and how you approached fault-finding in those situations.
✨Showcase Your Customer Service Skills
Since this role involves direct customer interaction, prepare examples of how you've provided excellent service in the past. Think about times when you had to manage customer expectations or resolve issues quickly.
✨Demonstrate Problem-Solving Ability
Be prepared to walk through a structured approach to diagnosing faults. You might be asked to explain how you would tackle a time-critical issue, so think about your process from identifying symptoms to implementing a fix.
✨Flexibility is Key
Understand that this role requires adaptability due to varying start/finish times and weekend work. Be ready to discuss how you manage your schedule and prioritise tasks effectively, especially under pressure.