At a Glance
- Tasks: Install, maintain, and repair high-speed cash-handling equipment in the field.
- Company: Join a leading company in cash-handling solutions with a focus on customer service.
- Benefits: Enjoy 25 days holiday, a company car, and private medical insurance.
- Other info: Flexible working with opportunities for personal growth and development.
- Why this job: Kickstart your career with hands-on experience and ongoing training in a dynamic environment.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
The predicted salary is between 28800 - 48000 £ per year.
Field Service Engineer operates directly in the designated field territory and services/maintain company equipment while forging good business relationships with our customers. Is responsible for the direct management of all aspects of total customer service and works independently to troubleshoot and repair a variety of high-speed cash-handling equipment, tracking and management of parts/tools and staying abreast of changes in technical and functional elements of Glory Global Solutions equipment.
Key Responsibilities
- Responsible for the installation, maintenance, repair and upgrade of equipment in the field and provides customer/internal training as required.
- Investigates technical issues/warranty failures/in field failures and can resolve issues by the most efficient and economical manner keeping Product Specialists and Service Management informed of ongoing actions/solutions.
- Liaises with local Service Centre/partners to receive/discuss work/schedule workload in the most efficient manner taking into consideration site location, priority and cost implications.
- Plans and prioritises workload to achieve business aims and meet customer needs.
- Effectively diagnoses system problems and provides solutions for repair while keeping customer apprised of progress especially during maintenance/downtime of a machine.
- Documents system problems and preventative maintenance in customer site log.
- Gathers and records machine information to monitor performance.
- Completes machine installations, Engineering Change Notices (ECN) that affect system upgrades and hardware/software upgrades that may require technical assistance.
- Make recommendations for improving service, reliability and performance of equipment.
- Escalates difficult technical problems by seeking timely advice or assistance from technical support.
- Establishes preventative maintenance schedules and implements according to company specifications.
- Assigned other job responsibilities within scope of position and to meet business demands.
Skills, Knowledge
- Develops partner relationships through trust and performance.
- Is flexible and can prioritise, plan and monitor own activity, performance and progress.
- Possesses first class customer service and communication skills; written and oral.
- Logical trouble shooting skills and capability to isolate problems at PCB or component level.
- Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings.
- Understanding of AC/DC power distribution and digital/analogue circuitry.
- Must be available for on call (on some weekends).
- Must be able to work autonomously and with minimal supervision.
- Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication.
- Holder of a Drivers Licence.
Job Benefits
- 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days.
- Company Car.
- Competitive company pension scheme.
- Ongoing training and development.
- Private medical insurance for all employees (enhanced membership can be purchased for other family members).
- Dental insurance for all employees.
- Life assurance.
- Income protection scheme.
- Employee assistance programme.
- Employee Wellbeing events and Mental Health First Aiders.
- Employee My Benefits portal offering extensive retail discount.
Entry Level Field Service Engineer - Lancaster employer: Glory Ltd.
At Glory Global Solutions, we pride ourselves on being an exceptional employer, offering a supportive work culture that fosters personal and professional growth. As an Entry Level Field Service Engineer in Lancaster, you'll benefit from comprehensive training, a competitive salary, and a range of perks including a company car and private medical insurance, all while working independently to make a meaningful impact in customer service and technical support.
StudySmarter Expert Advice🤫
We think this is how you could land Entry Level Field Service Engineer - Lancaster
✨Get Out There and Network!
Field sales is all about people, so dive into local networking events where you can meet potential clients and mentors. Don’t be shy about introducing yourself at trade shows and industry meetups—shake some hands and share your enthusiasm!
✨Leverage Social Media for Visibility
Use platforms like LinkedIn to connect with sales professionals and follow companies in your desired industry. Share relevant content and engage in discussions to build your visibility—this way, you might catch the eye of recruiters looking for fresh talent like you!
✨Research Your Way Into Interviews
Before any interview, get to know Glory Ltd. inside out. Understand their products, target market, and sales strategies. This shows genuine interest and will help you stand out when you’re discussing how you can contribute to the team.
✨Be Ready for Role-Playing!
In entry-level sales interviews, you might face role-playing exercises to test your selling skills. Don’t sweat it—practice common sales scenarios and think on your feet. This will help demonstrate your communication skills and how you’d handle real-world situations!
We think you need these skills to ace Entry Level Field Service Engineer - Lancaster
Some tips for your application 🫡
Show Off Your People Skills:In field sales, it's all about building strong relationships. Highlight any past experiences where you’ve had to persuade others or work in a team. Think school projects, side hustles, or even volunteer work – anything that shows you can connect and engage with people will catch our eye.
Quantify Your Achievements:Even if you're entering the field right out of school, you can still demonstrate your potential. If you've organised events, led a group in sports, or exceeded targets in any role, make sure you include the numbers! For example, 'Increased attendance at a community event by 30%'. It shows us you're results-driven.
CVs that Speak Volumes:When crafting your CV for this entry-level field sales role, keep it clear and concise. Focus on relevant experiences, even if they're from part-time jobs or internships. A clean layout with bullet points is key to making it easy for us to skim through and spot your strengths.
Tailored Cover Letter Magic:Your cover letter is your chance to shine! Dive into why you're excited about this specific role at Glory Ltd. and how it aligns with your career goals. Show us what you can bring to the team and highlight your enthusiasm for learning about field sales. It’ll make a massive difference!
How to prepare for a job interview at Glory Ltd.
✨Sharpen Your Pitch
As a future field salesperson, you'll need to perfect your elevator pitch. Get ready to explain who you are, what you bring to the table, and how you plan to represent Glory Ltd. on the ground. Practice this bit until it feels smooth and natural—this might just be the first thing they ask.
✨Get Ready for Role-Play Scenarios
Expect to face role-play scenarios during your interview that simulate on-the-job challenges. Prepare for these by thinking of common objections or tough questions you might get when selling a product. It’ll show your potential employers that you're ready to tackle real-life sales situations—after all, they want to see if you can sell them on you!
✨Showcase Your People Skills
In field sales, building relationships is key. Be ready to share examples of how you’ve successfully interacted with different types of people—friends, colleagues, even customers if you've worked part-time. This will highlight your ability to connect and sell, which is crucial in building a career in sales.
✨Flexibility is Your Friend
Since you're going for an entry-level position, don’t forget to express your eagerness and flexibility to learn. Mention any particular sales methods, technologies, or CRM tools you've looked into, even if you haven't used them yet. Show that you’re keen to grow within the team at Glory Ltd. and adapt to their particular style.
