At a Glance
- Tasks: Install, maintain, and repair high-speed cash-handling equipment in the field.
- Company: Join a leading company in cash-handling solutions with a focus on customer service.
- Benefits: Enjoy 25 days holiday, a company car, and private medical insurance.
- Other info: Flexible working with opportunities for personal growth and development.
- Why this job: Kickstart your career with hands-on experience and ongoing training in a dynamic environment.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
The predicted salary is between 28800 - 48000 € per year.
Field Service Engineer operates directly in the designated field territory and services/maintain company equipment while forging good business relationships with our customers. Is responsible for the direct management of all aspects of total customer service and works independently to troubleshoot and repair a variety of high-speed cash-handling equipment, tracking and management of parts/tools and staying abreast of changes in technical and functional elements of Glory Global Solutions equipment.
Key Responsibilities
- Responsible for the installation, maintenance, repair and upgrade of equipment in the field and provides customer/internal training as required.
- Investigates technical issues/warranty failures/in field failures and can resolve issues by the most efficient and economical manner keeping Product Specialists and Service Management informed of ongoing actions/solutions.
- Liaises with local Service Centre/partners to receive/discuss work/schedule workload in the most efficient manner taking into consideration site location, priority and cost implications.
- Plans and prioritises workload to achieve business aims and meet customer needs.
- Effectively diagnoses system problems and provides solutions for repair while keeping customer apprised of progress especially during maintenance/downtime of a machine.
- Documents system problems and preventative maintenance in customer site log.
- Gathers and records machine information to monitor performance.
- Completes machine installations, Engineering Change Notices (ECN) that affect system upgrades and hardware/software upgrades that may require technical assistance.
- Make recommendations for improving service, reliability and performance of equipment.
- Escalates difficult technical problems by seeking timely advice or assistance from technical support.
- Establishes preventative maintenance schedules and implements according to company specifications.
- Assigned other job responsibilities within scope of position and to meet business demands.
Skills, Knowledge
- Develops partner relationships through trust and performance.
- Is flexible and can prioritise, plan and monitor own activity, performance and progress.
- Possesses first class customer service and communication skills; written and oral.
- Logical trouble shooting skills and capability to isolate problems at PCB or component level.
- Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings.
- Understanding of AC/DC power distribution and digital/analogue circuitry.
- Must be available for on call (on some weekends).
- Must be able to work autonomously and with minimal supervision.
- Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication.
- Holder of a Drivers Licence.
Job Benefits
- 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days.
- Company Car.
- Competitive company pension scheme.
- Ongoing training and development.
- Private medical insurance for all employees (enhanced membership can be purchased for other family members).
- Dental insurance for all employees.
- Life assurance.
- Income protection scheme.
- Employee assistance programme.
- Employee Wellbeing events and Mental Health First Aiders.
- Employee My Benefits portal offering extensive retail discount.
Entry Level Field Service Engineer - Lancaster employer: Glory Ltd.
At Glory Global Solutions, we pride ourselves on being an exceptional employer, offering a supportive work culture that fosters personal and professional growth. As an Entry Level Field Service Engineer in Lancaster, you'll benefit from comprehensive training, a competitive salary, and a range of perks including a company car and private medical insurance, all while working independently to make a meaningful impact in customer service and technical support.
StudySmarter Expert Advice🤫
We think this is how you could land Entry Level Field Service Engineer - Lancaster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. Building connections can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your problem-solving abilities and customer service skills, as these are key for a Field Service Engineer.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Plus, it makes it easier for us to track your application and get back to you quickly.
We think you need these skills to ace Entry Level Field Service Engineer - Lancaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience or skills that match the job description, like troubleshooting or customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for working with Glory Global Solutions equipment!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and come up with efficient solutions, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Glory Ltd.
✨Know Your Equipment
Familiarise yourself with the specific high-speed cash-handling equipment mentioned in the job description. Understand how it works, common issues, and basic troubleshooting techniques. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Demonstrate Customer Service Skills
Since this role involves direct customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or built strong relationships, as this will highlight your ability to forge good business relationships.
✨Brush Up on Technical Knowledge
Review your understanding of AC/DC power distribution, digital/analogue circuitry, and electric schematics. Be ready to discuss these topics during the interview, as they are crucial for diagnosing system problems and providing effective solutions.
✨Plan Your Availability
Be clear about your availability for on-call duties and weekend work. Show that you're flexible and willing to prioritise the needs of the business. This will demonstrate your commitment to the role and your understanding of the demands of field service work.
