At a Glance
- Tasks: Support and maintain customer technology with hands-on electro-mechanical repairs and diagnostics.
- Company: Join a dynamic company focused on delivering high-quality service to customers.
- Benefits: Enjoy 25 days holiday, a company car, and private medical insurance.
- Other info: Full training provided with excellent career development opportunities.
- Why this job: Make a real impact by solving critical issues and enhancing customer operations.
- Qualifications: Field service experience and strong fault-finding skills required.
The predicted salary is between 33750 - 41250 £ per year.
Field Service Engineer – Slough and Surrounding areas
We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory.
This is a hands‑on role combining electro‑mechanical repair, Windows‑based diagnostics, and basic networking to keep customer sites operating reliably.
You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high‑quality service aligned to agreed service levels (SLAs).
Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.
Key Responsibilities
What you’ll do (day to day)
Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time‑critical issue.
- Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
- Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.
- Repair and maintain electro‑mechanical systems (modules, sensors, motors, transport mechanisms, power components).
- Carry out preventative maintenance to reduce downtime and improve reliability.
- Provide clear customer updates and set expectations during service activity.
- Complete accurate job documentation (work completed, parts used, findings, next steps) to support first‑time fix and audit quality.
- Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.
- Service levels & priority work (SLAs)
- You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly.
- Most work is planned and scheduled.
When a customer has a time‑critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first‑time fix and minimal disruption.
- What we’re looking for
- Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash‑handling or similar technology).
- Strong fault‑finding ability across electro‑mechanical systems.
- Confident using a Windows laptop for diagnostics, reporting, and communication.
- Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces.
- Excellent customer service and communication skills (written and verbal).
- Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller
- Full UK driving licence.
- Networking self‑check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role.
- Experience adhering to SLAs and managing high‑priority callouts.
- Understanding of health & safety in the field (risk awareness, safe working, customer site standards).
- Experience with hardware/software upgrades, device configuration, or remote support tools.
- Coaching/mentoring ability (supporting less experienced engineers).
- 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
- Company Car
- Competitive company pension scheme
- Ongoing training and development
- Private medical insurance for all employees (enhanced membership can be purchased for other family members)
- Dental insurance for all employees
- Life assurance
- Employee assistance programme
- Employee Wellbeing events and Mental Health First Aiders
- Employee My Benefits portal offering extensive retail discount
- #J-18808-Ljbffr
Field Service Engineer – Slough and Surrounding areas employer: Glory Global
At Glory Global, we pride ourselves on being an excellent employer that values innovation and employee development. Our collaborative work culture fosters independence and encourages professional growth, providing you with the tools and support needed to excel in your role as a Field Service Engineer. With competitive benefits and a commitment to maintaining a healthy work-life balance, you'll find a rewarding environment that empowers you to make a meaningful impact across our diverse customer base.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer – Slough and Surrounding areas
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Glory Global as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Glory Global and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Glory Global’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer – Slough and Surrounding areas
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Glory Global, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Glory Global, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Glory Global.
How to prepare for a job interview at Glory Global
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Glory Global offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Glory Global but also helps you get a feel for whether you’d thrive in that environment.
