At a Glance
- Tasks: Solve engineering problems and provide top-notch customer service in the field.
- Company: Join a Gold accredited company that values your growth and development.
- Benefits: Enjoy 25 days holiday, a company vehicle, and private medical insurance.
- Other info: Flexible hours, weekend earning opportunities, and clear career progression.
- Why this job: Kickstart your engineering career with hands-on experience and training.
- Qualifications: Full UK driving licence and a passion for technology or engineering.
The predicted salary is between 25000 - 30000 € per year.
An excellent entry point into engineering. If you’re early in your engineering career and motivated by problem-solving, technology, practical work, good attention to detail, and understanding the importance of job-related admin, this role offers a strong foundation and clear development opportunities.
Field service experience isn’t essential; however, we’re looking for some work experience in a customer-facing environment that can demonstrate reliability, punctuality, and adherence to scheduled working hours — we’re hiring for potential. Not a 100% match? Apply anyway. If you’ve got the right attitude, we can help you build the rest.
Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.
Working pattern
This is a field role, so start/finish times vary with customer needs and travel. Core hours apply; however, because of the nature of the job, flexibility is required.
Weekend rota & earning opportunity
This role includes participation in a weekend/bank holiday support rota with additional pay. Potential of additional earnings through Weekend and Bank Holiday Rota participation. Opportunities to earn more by taking on additional weekend cover when available. Plus potential bonus and salary progression, subject to performance and business results.
Long-term career progression
Technical progression (advanced diagnostics, product expertise, specialist support). Leadership/management progression (coaching, planning, field leadership).
Key Responsibilities
What you’ll do
- Start your day from home, head to customer sites, and manage jobs through our field service system.
- Meet the customer, understand the issue, and keep them updated as you resolve the problem.
- Use a Windows laptop to review system logs, run checks, and record your work.
- Carry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces). We teach this step-by-step.
- Complete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed.
- Test the equipment and clearly document what you’ve done before leaving.
- Use quieter time for structured learning and training modules.
Service levels & priority work
You’ll work to agreed service levels (SLAs) that help keep customer sites running. Most work is planned maintenance and scheduled visits. When a site has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams. Our aim is always a first-time fix and minimal disruption for the customer.
Training & support
Structured onboarding and shadowing. Product training and access to learning modules/Academy development. Ongoing support from schedulers, technical support, and field leadership.
What we’re looking for
- Full UK driving licence.
- Interest and understanding of engineering/technology (college course, projects, hobbies or practical experience).
- Comfortable using a Windows laptop and learning new software.
- Some experience of a workplace environment (e.g., part‑time job, placement, internship, volunteering or similar) that shows you can be reliable, punctual and customer focused.
- A professional, customer‑friendly approach — you represent GLORY on site.
Preferred
- Some basic networking knowledge (e.g., using Ethernet/LAN, understanding IP addresses, simple connectivity checks).
- Networking self‑check (preferred): If you’ve ever set a static IP, logged into a router, or fixed a “no internet” problem at home, not just followed the steps but understand the logic behind them — you’ll fit right in.
- Great fit backgrounds, (examples): college leavers from engineering/IT/technical courses; PC builders; retail/hospitality/customer service roles; practical hobbyists (vehicles/bikes, electronics, DIY repairs, Arduino/Raspberry Pi).
With Glory, you will be working for an Investors in People Gold accredited company.
25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days. Company vehicle that is available for private use. Tools and parts support. Competitive company pension scheme. Ongoing training and development. Private medical insurance for all employees (enhanced membership can be purchased for other family members). Dental insurance for all employees. Life assurance. Employee assistance programme. Employee Wellbeing events and Mental Health First Aiders. Employee My Benefits portal offering extensive retail discount.
Entry Level Field Service Engineer – Plymouth employer: Glory Global
At Glory, we pride ourselves on being an excellent employer that offers a supportive and dynamic work environment for our Entry Level Field Service Engineers in Plymouth. With a strong focus on employee development, we provide comprehensive training, flexible working patterns, and opportunities for career progression, all while ensuring a healthy work-life balance. Our commitment to employee wellbeing is reflected in our extensive benefits package, including private medical insurance, a competitive pension scheme, and access to retail discounts, making us a rewarding place to build your engineering career.
StudySmarter Expert Advice🤫
We think this is how you could land Entry Level Field Service Engineer – Plymouth
✨Tip Number 1
Get your networking game on! Reach out to people in the engineering field, especially those who work as Field Service Engineers. LinkedIn is a great place to start; connect with professionals and don’t hesitate to ask for advice or insights about their roles.
✨Tip Number 2
Practice makes perfect! Before your interviews, brush up on common technical questions related to engineering and customer service. You can even role-play with a friend to get comfortable talking about your experiences and how they relate to the job.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you’ve tackled challenges in previous roles or projects. This will demonstrate your ability to think on your feet, which is crucial for a Field Service Engineer.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about finding potential, so even if you don’t tick every box, we want to hear from you. Your attitude and willingness to learn can make all the difference!
We think you need these skills to ace Entry Level Field Service Engineer – Plymouth
Some tips for your application 🫡
Show Your Passion for Engineering:Let us see your enthusiasm for engineering in your application! Share any relevant projects, hobbies, or coursework that highlight your interest and understanding of technology. This is your chance to show us why you’re excited about this role!
Highlight Customer-Facing Experience:Even if you don’t have field service experience, we want to know about your customer-facing roles. Talk about any part-time jobs, internships, or volunteer work where you demonstrated reliability and a friendly approach. It’s all about showing us you can connect with customers!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Glory Global
✨Know Your Basics
Brush up on your engineering fundamentals, especially anything related to networking and basic connectivity. If you've tinkered with IP settings or fixed internet issues at home, be ready to share those experiences. It shows you have a practical understanding of the technology you'll be working with.
✨Show Off Your Customer Skills
Since this role involves customer interaction, think of examples from your past work experience where you demonstrated reliability and a customer-friendly approach. Whether it was in retail, hospitality, or any other customer-facing job, highlight how you handled challenges and kept customers satisfied.
✨Flexibility is Key
Understand that this role requires flexibility in working hours due to customer needs. Be prepared to discuss your availability and willingness to adapt to changing schedules. This will show that you're ready for the demands of a field service position.
✨Ask Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you. Plus, it demonstrates your proactive attitude!
