At a Glance
- Tasks: Provide 1st and 2nd line support, manage user accounts, and improve service quality.
- Company: Join a dynamic ICT team in London focused on client support.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Be the go-to person for tech support and make a difference in users' experiences.
- Qualifications: Strong communication skills and a passion for technology.
The predicted salary is between 31500 - 38500 £ per year.
IMO in London is seeking an ICT Client Support Assistant to join the Service Desk Operations team.
You will handle 1st and 2nd-line support requests, log incidents, prioritise tickets, and resolve within SLA targets while maintaining clear communication with users.
You will manage Microsoft 365 user accounts, onboarding and offboarding processes, and identity management to ensure security and timely service delivery.
You will also contribute to root cause analysis to improve service quality.
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IT Service Desk Specialist - 1st/2nd Line & Identity in London employer: GloJobs
At UNOPS Education Outcomes Fund, we pride ourselves on being an exceptional employer that values mission-driven work and employee development. Our collaborative work culture fosters innovation and inclusivity, providing ample opportunities for professional growth in the dynamic field of international development. Located in a vibrant environment, we offer competitive benefits and a chance to make a meaningful impact through your contributions.
