At a Glance
- Tasks: Provide top-notch technical support and troubleshoot user issues with hardware and software.
- Company: Join IMO, a leading organisation in ICT support based in London.
- Benefits: Enjoy a competitive salary, great work-life balance, and opportunities for growth.
- Other info: Be part of a dynamic team focused on user satisfaction and continuous improvement.
- Why this job: Make a difference by enhancing user experiences and improving service quality.
- Qualifications: Experience in technical support and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
ICT Client Support Assistant at IMO. Grade: G-6. Location: London, United Kingdom. Application deadline: 2 September 2026.
- Service Desk Operations and User Support
- Handle technical support requests (1st and 2nd-line), ensuring accurate logging, prioritization, and resolution within SLA targets.
- Troubleshoot hardware, software, end-user devices, and connectivity issues, escalating complex cases when needed.
- Maintain clear communication with users throughout the ticket lifecycle and document resolution steps.
- Contribute to root cause analysis and preventive measures to reduce incident recurrence and improve service quality.
- Promote a user-focused service culture in all interactions.
- Microsoft 365 and Identity Management
- Manage the full lifecycle of user accounts, including independent execution of onboarding, offboarding, and role modifications, ensuring security, compliance, and timely service delivery.
- #J-18808-Ljbffr
ICT Client Support Assistant in London employer: GloJobs
At UNOPS Education Outcomes Fund, we pride ourselves on being an exceptional employer that values mission-driven work and employee development. Our collaborative work culture fosters innovation and inclusivity, providing ample opportunities for professional growth in the dynamic field of international development. Located in a vibrant environment, we offer competitive benefits and a chance to make a meaningful impact through your contributions.
We think you need these skills to ace ICT Client Support Assistant in London
Technical Support
1st and 2nd-line Support
Troubleshooting
Hardware Support
Software Support
End-user Device Management
Connectivity Issue Resolution
