At a Glance
- Tasks: Provide top-notch technical support and troubleshoot user issues with hardware and software.
- Company: Join IMO, a leading organisation in ICT support based in London.
- Benefits: Enjoy a competitive salary, great work-life balance, and opportunities for growth.
- Other info: Be part of a dynamic team focused on user satisfaction and continuous improvement.
- Why this job: Make a difference by enhancing user experiences and improving service quality.
- Qualifications: Experience in technical support and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
ICT Client Support Assistant at IMO. Grade: G-6. Location: London, United Kingdom. Application deadline: 2 September 2026.
- Service Desk Operations and User Support
- Handle technical support requests (1st and 2nd-line), ensuring accurate logging, prioritization, and resolution within SLA targets.
- Troubleshoot hardware, software, end-user devices, and connectivity issues, escalating complex cases when needed.
- Maintain clear communication with users throughout the ticket lifecycle and document resolution steps.
- Contribute to root cause analysis and preventive measures to reduce incident recurrence and improve service quality.
- Promote a user-focused service culture in all interactions.
- Microsoft 365 and Identity Management
- Manage the full lifecycle of user accounts, including independent execution of onboarding, offboarding, and role modifications, ensuring security, compliance, and timely service delivery.
- #J-18808-Ljbffr
ICT Client Support Assistant in London employer: GloJobs
At UNOPS Education Outcomes Fund, we pride ourselves on being an exceptional employer that values mission-driven work and employee development. Our collaborative work culture fosters innovation and inclusivity, providing ample opportunities for professional growth in the dynamic field of international development. Located in a vibrant environment, we offer competitive benefits and a chance to make a meaningful impact through your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Client Support Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GloJobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GloJobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace ICT Client Support Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GloJobs:Your cover letter is your chance to shine! Tell us why you want to work at GloJobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GloJobs!
How to prepare for a job interview at GloJobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
