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For Companies At a Glance
- Tasks: Help customers succeed with our products and build lasting relationships.
- Company: Join a dynamic team focused on customer engagement and loyalty.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences and driving product improvements.
- Qualifications: 5+ years in construction project management; strong communication skills required.
- Other info: Ideal for proactive individuals who thrive in a fast-paced, team-oriented setting.
The predicted salary is between 36000 - 60000 £ per year.
Job Summary: The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products or services, fostering customer loyalty, and driving customer engagement.
Key Responsibilities:
1.To implement service works including training, project guidance, hotline on duty and software update to clients
2.To work with sales team in driving/ managing renewals and sales demo assistance
3.To do product requirement collection and contribute suggestions to product new feature development
4.To assist product team to do test for software new updates
5.To learn new features timely when product team release new version software
6.To follow up company\’s service policy to implement service work and maintain customer relationship
7.To manage existing clients\’ software usage situation and relationship maintenance by giving monthly call return
8.Case Project collections and methodology summary
9.Work cross-functionally with product, sales, marketing and support team members to foster a strong sense of community and information sharing.
Knowledge & Experience
1.Professional background of education: Construction Engineering
2.More than 5 years of construction project management experience, especially on-site management experience.
3.Familiar with construction project management software, experience in implementing construction project management software is preferred
4.Fluent in English listening, speaking, reading, and writing, able to communicate with clients well, with overseas work or study experience preferred
Required Skills
1.Highly sales-driven and confident self-motivated
2.Pro-active and ability to work independently
3.Excellent interpersonal and communication skills
4.Strong problem-solving abilities
5.Live with positive vibes, most importantly willing to take action with “CAN DO” attitude
6.Take initiative to understand the in-depth knowledge on our in-house products as well as other products in the market while liaising with client
Customer Success Manger employer: Glodon Company Limited
Contact Detail:
Glodon Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manger
✨Tip Number 1
Familiarize yourself with our products and services. Understanding the ins and outs of what we offer will not only help you in your role but also impress us during the interview process.
✨Tip Number 2
Leverage your construction project management experience. Be ready to share specific examples of how you've successfully managed projects and maintained client relationships in the past.
✨Tip Number 3
Showcase your communication skills. Since this role involves a lot of interaction with clients, practice articulating your thoughts clearly and confidently, especially in English.
✨Tip Number 4
Demonstrate your proactive attitude. We love candidates who take initiative, so think of ways you can go above and beyond in your previous roles and be prepared to discuss them.
We think you need these skills to ace Customer Success Manger
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Success Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in construction project management and customer engagement. Emphasize your sales-driven mindset and any experience with construction project management software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your proactive approach. Mention specific examples of how you've driven customer engagement and loyalty in previous roles.
Highlight Communication Skills: Since excellent interpersonal and communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with clients and cross-functional teams.
How to prepare for a job interview at Glodon Company Limited
✨Showcase Your Customer-Centric Approach
Make sure to highlight your experience in ensuring customer satisfaction and loyalty. Share specific examples of how you've successfully managed client relationships and driven engagement in previous roles.
✨Demonstrate Your Technical Knowledge
Since the role involves working with construction project management software, be prepared to discuss your familiarity with such tools. Mention any relevant software you've used and how it contributed to project success.
✨Emphasize Your Collaborative Skills
The job requires working cross-functionally with various teams. Prepare to discuss instances where you've effectively collaborated with sales, product, or marketing teams to achieve common goals.
✨Exhibit a Proactive Attitude
Show that you have a 'CAN DO' attitude by sharing examples of how you've taken initiative in past roles. Discuss how you approach problem-solving and your willingness to learn new features or processes.
