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- Tasks: Help customers succeed with our products and build lasting relationships.
- Company: Join a dynamic team focused on customer engagement and loyalty.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences and driving product improvements.
- Qualifications: 5+ years in construction project management; strong communication skills required.
- Other info: Ideal for proactive individuals who thrive in a fast-paced, team-oriented setting.
The predicted salary is between 36000 - 60000 £ per year.
Job Summary: The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes while using our products or services, fostering customer loyalty, and driving customer engagement.
Key Responsibilities:
1.To implement service works including training, project guidance, hotline on duty and software update to clients
2.To work with sales team in driving/ managing renewals and sales demo assistance
3.To do product requirement collection and contribute suggestions to product new feature development
4.To assist product team to do test for software new updates
5.To learn new features timely when product team release new version software
6.To follow up company's service policy to implement service work and maintain customer relationship
7.To manage existing clients' software usage situation and relationship maintenance by giving monthly call return
8.Case Project collections and methodology summary
9.Work cross-functionally with product, sales, marketing and support team members to foster a strong sense of community and information sharing.
Knowledge & Experience
1.Professional background of education: Construction Engineering
2.More than 5 years of construction project management experience, especially on-site management experience.
3.Familiar with construction project management software, experience in implementing construction project management software is preferred
4.Fluent in English listening, speaking, reading, and writing, able to communicate with clients well, with overseas work or study experience preferred
Required Skills
1.Highly sales-driven and confident self-motivated
2.Pro-active and ability to work independently
3.Excellent interpersonal and communication skills
4.Strong problem-solving abilities
5.Live with positive vibes, most importantly willing to take action with “CAN DO” attitude
6.Take initiative to understand the in-depth knowledge on our in-house products as well as other products in the market while liaising with client
Customer Success Manger employer: Glodon Company Limited
Contact Detail:
Glodon Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manger
✨Tip Number 1
Familiarize yourself with our products and services. Understanding the ins and outs of what we offer will not only help you in the interview but also show your genuine interest in the role.
✨Tip Number 2
Leverage your construction project management experience. Be ready to share specific examples of how you've successfully managed projects and engaged with clients in the past.
✨Tip Number 3
Highlight your communication skills. Since this role involves a lot of interaction with clients, be prepared to discuss how you've effectively communicated with diverse stakeholders in previous roles.
✨Tip Number 4
Showcase your proactive attitude. We value candidates who take initiative, so think of instances where you've gone above and beyond to solve problems or improve processes.
We think you need these skills to ace Customer Success Manger
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience in customer success and project management, especially in the construction industry. Emphasize your skills in software implementation and client relationship management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your proactive approach. Mention specific examples of how you've driven customer engagement and loyalty in previous roles.
Highlight Relevant Experience: In your application, focus on your experience with construction project management software and any relevant training or certifications. This will demonstrate your capability to assist clients effectively.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples of how you've successfully communicated with clients and cross-functional teams in the past. This could include managing renewals or conducting training sessions.
How to prepare for a job interview at Glodon Company Limited
✨Showcase Your Customer-Centric Approach
Make sure to highlight your experience in fostering customer loyalty and engagement. Share specific examples of how you've helped clients achieve their desired outcomes in previous roles.
✨Demonstrate Your Technical Knowledge
Since the role involves working with construction project management software, be prepared to discuss your familiarity with such tools. Mention any relevant software you've used and how it contributed to project success.
✨Emphasize Cross-Functional Collaboration
Talk about your experience working with different teams, such as sales, product, and support. Provide examples of how you’ve fostered communication and collaboration to drive results.
✨Exude a Positive and Proactive Attitude
The company values a 'CAN DO' attitude. Be sure to convey your enthusiasm for the role and your willingness to take initiative. Share instances where your proactive approach led to successful outcomes.
