At a Glance
- Tasks: Provide onsite and remote IT support, resolving incidents with computers and software.
- Company: Join a dynamic tech team focused on customer service and problem-solving.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Great chance to grow your career in a fast-paced tech environment.
- Why this job: Be the go-to tech hero, making a real difference in users' experiences.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 24750 - 30250 £ per year.
Overview Provide both onsite and remote end-user support across a wide range of IT services, ensuring timely resolution of incidents related to computers, printers, hardware, and software environments.
Act as a key point of contact for technical issues, maintaining a strong customer service approach while troubleshooting and resolving problems efficiently.
Ensure accurate and comprehensive documentation of all assigned tickets within Service Now, including detailed descriptions of issues, actions taken, and final resolutions.
Contribute to the continuous improvement of knowledge sharing by creating and maintaining internal and external knowledge base (KB) articles within Service Now and Atlassian Confluence, enabling faster issue resolution and reducing repeat incidents.
Adhere strictly to agreed Service Level Agreements (SLAs), ensuring that all requests and incidents are prioritised, tracked, and delivered within defined timelines.
Support the management of hardware and software inventory, maintaining accurate records and assisting with asset tracking and lifecycle management.
Responsibilities Coordinate and execute hardware refresh cycles in line with established refresh plans, ensuring minimal disruption to business operations.
Provide ongoing corrective maintenance support, diagnosing and resolving faults across devices and systems as required.
Vendor
TechOps, Level 2 technician in Surrey employer: Glocomms
At Glocomms, we pride ourselves on being an excellent employer by fostering a dynamic work culture that values innovation and collaboration. Our hybrid work model offers flexibility, allowing employees to balance their professional and personal lives while working on impactful projects for leading insurance clients. With ample opportunities for growth and development, we empower our team members to advance their careers in the exciting field of insurance technology.
StudySmarter Expert Advice🤫
We think this is how you could land TechOps, Level 2 technician in Surrey
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Glocomms values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Glocomms might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Glocomms!
✨Direct Apply to Glocomms
Let's not forget to apply directly through the Glocomms website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace TechOps, Level 2 technician in Surrey
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Glocomms.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Glocomms. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Glocomms
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
