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- Tasks: Join a dynamic team to gather and validate business requirements for Salesforce solutions.
- Company: Work with a leading UK bank driving digital transformation in the financial services sector.
- Benefits: Enjoy flexible working hours and the potential for contract extension.
- Why this job: Be part of innovative CRM initiatives that enhance customer engagement and drive change.
- Qualifications: 4+ years as a Business Analyst, with 2+ years on Salesforce projects required.
- Other info: Remote work available across Europe; align occasionally with UK hours for meetings.
The predicted salary is between 48000 - 72000 £ per year.
Location: Remote (Candidates based anywhere in Europe welcome)
Industry: Banking & Financial Services
Day Rate: Negotiable
Contract Type: Initial 6 months (with potential extension)
Overview:
Glocomms is working with a leading UK bank undergoing a major digital transformation, seeking an experienced Salesforce Business Analyst to support the delivery of key CRM initiatives. This is a fantastic opportunity to join a dynamic, cross-functional team driving innovation across customer engagement platforms.
Key Responsibilities:
- Collaborate with stakeholders to gather, document, and validate business requirements for Salesforce solutions.
- Translate business needs into functional specifications and user stories.
- Support the design and delivery of scalable Salesforce solutions aligned with business goals.
- Facilitate workshops, stakeholder interviews, and process mapping sessions.
- Work closely with Salesforce developers, architects, and QA teams to ensure successful implementation.
- Assist in UAT planning, execution, and defect resolution.
- Maintain clear documentation and contribute to continuous improvement of BA practices.
Required Skills & Experience:
- 4+ years of experience as a Business Analyst, with at least 2 years focused on Salesforce projects.
- Strong understanding of Salesforce Sales Cloud, Service Cloud, and CRM best practices.
- Proven experience working in Agile environments (Scrum/Kanban).
- Excellent stakeholder management and communication skills.
- Ability to work independently and remotely across time zones.
Preferred Experience:
- Experience in the banking or financial services sector.
- Familiarity with Salesforce integrations and third-party tools.
- Salesforce certifications (e.g., Salesforce Administrator, Business Analyst) are a plus.
Work Schedule:
Flexible working hours with occasional alignment to UK business hours for key meetings.
Salesforce Business Analyst employer: Glocomms
Contact Detail:
Glocomms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Business Analyst
✨Tip Number 1
Network with professionals in the banking and financial services sector. Join relevant LinkedIn groups or forums where Salesforce Business Analysts gather to share insights and job opportunities.
✨Tip Number 2
Familiarise yourself with the latest Salesforce features and updates, especially those related to Sales Cloud and Service Cloud. This knowledge will help you stand out during interviews and discussions with stakeholders.
✨Tip Number 3
Prepare to discuss your experience in Agile environments. Be ready to provide examples of how you've successfully collaborated with cross-functional teams and facilitated workshops in previous roles.
✨Tip Number 4
If you have any Salesforce certifications, make sure to highlight them in conversations. If not, consider pursuing one before applying, as it demonstrates your commitment and expertise in the field.
We think you need these skills to ace Salesforce Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Business Analyst, especially your work with Salesforce. Use specific examples that demonstrate your understanding of Salesforce Sales Cloud and Service Cloud.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the banking sector. Mention your experience in Agile environments and how you can contribute to the digital transformation efforts of the bank.
Highlight Relevant Skills: In your application, emphasise your stakeholder management and communication skills. Provide examples of how you've successfully collaborated with teams to deliver Salesforce solutions.
Showcase Continuous Improvement: Mention any initiatives you've taken to improve BA practices in your previous roles. This could include documentation processes or UAT planning, which are crucial for the position.
How to prepare for a job interview at Glocomms
✨Know Your Salesforce Inside Out
Make sure you have a solid understanding of Salesforce Sales Cloud and Service Cloud. Be prepared to discuss specific features and how they can be leveraged to meet business needs, as this will demonstrate your expertise in the platform.
✨Showcase Your Agile Experience
Since the role requires experience in Agile environments, be ready to share examples of how you've successfully worked in Scrum or Kanban teams. Highlight your role in facilitating workshops or managing stakeholder expectations during sprints.
✨Prepare for Stakeholder Scenarios
Think of scenarios where you've collaborated with stakeholders to gather requirements. Be ready to explain your approach to documenting and validating these requirements, as well as how you ensure alignment with business goals.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've handled challenges in previous projects, particularly around UAT planning and defect resolution. This will show your ability to think critically and contribute to continuous improvement in BA practices.
