Salesforce Business Analyst

Key Responsibilities:

• Work closely with business stakeholders, product owners, developers, and QA teams to gather and document clear, concise, and testable business and system requirements.
• Translate business needs into detailed user stories and acceptance criteria for the Salesforce/nCino implementation.
• Lead and facilitate workshops, requirement-gathering sessions, and stakeholder interviews across various teams.
• Act as the bridge between business and technical teams to ensure seamless communication and delivery.
• Support end-to-end solution delivery, including functional design reviews, UAT planning/execution, and change management.
• Document current and future state business processes, identifying opportunities for improvement and automation.
• Drive enhancements and continuous improvement initiatives post-implementation.
• Maintain deep understanding of the Salesforce platform and nCino solutions, particularly in areas like loan origination, credit approval, covenant tracking, and onboarding.

Required Skills & Experience:

• 5+ years of experience as a Business Analyst within banking, financial services, or similar regulated industries.
• Strong experience working on Salesforce projects, ideally with exposure to nCino .
• Excellent understanding of commercial lending, credit workflows, and financial products.
• Experience delivering end-to-end CRM or core banking platform implementations.
• Ability to write high-quality business documentation, user stories, and process flows.
• Proficiency in tools such as Jira, Confluence, Lucidchart, or Visio.
• Strong stakeholder management and facilitation skills.
• Familiarity with Agile/Scrum delivery methodologies.
• Exceptional analytical and problem-solving abilities.

Preferred Qualifications:

• Previous experience on a Salesforce/nCino implementation within a UK or European bank.
• Salesforce Administrator or Business Analyst certification (preferred).
• Experience with regulatory and compliance processes in financial services.
• Strong communication skills in both business and technical language.