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- Tasks: Resolve IT support tickets and manage client onboarding processes.
- Company: Join a dynamic Managed Service Provider in London delivering tailored IT services.
- Benefits: Enjoy a collaborative environment with opportunities for skill development.
- Why this job: Contribute to diverse projects and enhance your tech skills in a fast-paced setting.
- Qualifications: Experience in 3rd line IT support and knowledge of Microsoft Azure required.
- Other info: Ideal for tech enthusiasts who thrive on problem-solving and client interaction.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for a highly skilled and motivated IT Support Engineer to become a valuable member of a dynamic team at a London-based Managed Service Provider (MSP). They pride themselves on delivering tailored IT services to a diverse range of businesses. This is a fantastic opportunity to contribute to a fast-paced, client-focused environment.
You will work under the direction and guidance of their Head of IT Services to ensure the highest standards of IT support and service delivery.
Responsibilities:- Respond to and resolve 1st to 3rd line support tickets
- Manage and execute new client onboarding processes
- Deliver infrastructure and cloud migration projects
- Collaborate with vendors and handle technical escalations
- Support a wide range of client environments and contribute to ongoing improvement of internal processes
- Work with Sales and Service teams as needed to support client needs
- Solid background in 3rd line IT support
- Strong understanding of infrastructure and network management
- Experience with Microsoft Azure and Microsoft Intune
- Proven experience with technical project work
- Strong knowledge of Windows Server and Windows client environments
- Exposure to macOS, Android, and iOS device support
- Ability to work independently and manage tasks through to completion
This role is ideal for a candidate who thrives in a collaborative, client-focused environment and enjoys working on a variety of IT challenges. As a key member of their team, you will have the opportunity to develop your skills further while contributing to the success of businesses across different industries. If you are passionate about technology, have a proactive approach to problem-solving, and excel at delivering high-quality IT services, we strongly encourage you to apply for this rewarding opportunity.
IT Support Engineer (London) employer: Glocomms
Contact Detail:
Glocomms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (London)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Azure and Intune. Having hands-on experience or relevant certifications can really set you apart during the interview process.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past IT challenges you've faced and how you resolved them. This will demonstrate your proactive approach and ability to thrive in a client-focused environment.
✨Tip Number 3
Network with current employees or professionals in the industry through platforms like LinkedIn. Engaging with them can provide insights into the company culture and may even lead to a referral, which can significantly boost your chances.
✨Tip Number 4
Prepare to discuss your experience with technical project work and client onboarding processes. Being able to articulate your role in these areas will show that you understand the responsibilities of the position and are ready to contribute from day one.
We think you need these skills to ace IT Support Engineer (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd line IT support and your understanding of infrastructure and network management. Include specific examples of projects you've worked on, especially those involving Microsoft Azure and Intune.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your proactive problem-solving skills. Mention how your background aligns with the responsibilities listed in the job description, particularly your experience with client onboarding and technical project work.
Highlight Relevant Skills: In your application, emphasise your knowledge of Windows Server, client environments, and any exposure to macOS, Android, and iOS support. This will demonstrate your versatility and ability to handle a wide range of client needs.
Show Enthusiasm for Collaboration: Express your eagerness to work in a collaborative environment. Mention any previous experiences where you successfully worked with teams or vendors to resolve issues or improve processes, as this is crucial for the role.
How to prepare for a job interview at Glocomms
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 3rd line IT support and specific technologies like Microsoft Azure and Intune. Highlight any relevant projects you've worked on, especially those involving infrastructure and cloud migration.
✨Demonstrate Problem-Solving Abilities
Since the role involves resolving support tickets, be ready to share examples of how you've tackled complex IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Collaboration Skills
This position requires working closely with various teams. Discuss your experience collaborating with sales, service teams, or vendors, and how you’ve contributed to successful outcomes in a team environment.
✨Research the Company Culture
Understand the values and mission of the Managed Service Provider. Tailor your answers to reflect how your proactive approach and passion for technology align with their client-focused environment.
