At a Glance
- Tasks: Lead IT infrastructure and operations, ensuring reliability and innovation across technology platforms.
- Company: Join a leading banking client focused on cutting-edge technology solutions.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of IT.
- Other info: Dynamic role with opportunities for mentorship and career growth in a global IT setting.
- Why this job: Make a real impact in a senior role that drives technological advancement and team empowerment.
- Qualifications: Proven leadership in tech, strong cloud computing knowledge, and experience in regulated environments.
The predicted salary is between 80000 - 100000 € per year.
Department: IT Department - Cloud Services, Devops and Infrastructure
Location: London
Overview
As Head of IT Infrastructure & Operations you will be accountable for the reliability, scalability, and effectiveness of the organisation's technology infrastructure, supporting internal operations, engineering teams, and customer‑facing platforms. This is a senior leadership role combining technical ownership, organisational strategy, and cultural stewardship. You will define direction, remove complexity, and ensure infrastructure enables innovation, not friction. You'll be working for one of our key clients in the banking space.
Responsibilities
- Lead and evolve a cross‑functional organisation covering IT operations, infrastructure, platform engineering, cloud and EUC.
- Own service levels, availability, and resilience across business‑critical platforms.
- Oversee cloud‑first infrastructure while remaining accountable for physical environments and EUC where applicable.
- Improve monitoring, alerting, incident response, and operational maturity.
- Champion modern tooling and architectural patterns that reduce cognitive load and increase engineering autonomy.
- Set and execute the long‑term IT infrastructure and operations strategy.
- Drive buy‑vs‑build decisions with strong commercial and technical judgement.
- Manage supplier relationships and third‑party dependencies strategically.
- Ensure effective disaster recovery, business continuity, and system uptime.
- Own cost efficiency initiatives across cloud, vendors, and internal delivery.
- Partner closely with product, engineering, and security leaders to shape enterprise architecture.
- Ensure strong adherence to security best practices and regulatory requirements.
- Define and embed policies, standards, and operating models that scale.
- Lead technology‑wide initiatives that improve consistency, resilience, and quality.
- Build, mentor, and lead a high‑performing leadership team.
- Provide clear direction while empowering teams to take ownership.
- Use data and measurable outcomes to guide priorities and decisions.
Skills required
- Proven experience leading people managers and senior technology leaders.
- Accountability for end‑to‑end delivery across the software and infrastructure lifecycle.
- Strong ability to translate business outcomes into technical execution.
- Deep experience in cloud computing and platform operations.
- Strong grounding in enterprise infrastructure, reliability, and security.
- Experience delivering technology in regulated or highly controlled environments.
- Hands‑on understanding of incident management, DR, and operational risk.
- Demonstrated success managing strategic suppliers and third parties.
- Comfortable engaging senior stakeholders and bringing them on the journey.
- Experience influencing across product, engineering, and commercial teams.
- Background working within geographically distributed or global IT organisations.
Head of IT Infrastructure and Operations employer: Glocomms
As the Head of IT Infrastructure and Operations in London, you will join a dynamic and innovative banking environment that prioritises employee growth and collaboration. Our company fosters a culture of empowerment, offering extensive professional development opportunities and a commitment to work-life balance, all while ensuring that our technology infrastructure supports both internal operations and customer-facing platforms effectively. With a focus on modern tooling and strategic decision-making, you'll be part of a forward-thinking team dedicated to driving innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Infrastructure and Operations
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, conferences, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! Create a personal website or a LinkedIn profile that highlights your achievements and projects. Share articles or insights related to IT infrastructure and operations to position yourself as a thought leader in the field.
✨Tip Number 3
Prepare for interviews by researching the company and its tech stack. Be ready to discuss how your experience aligns with their needs, especially in areas like cloud computing and operational risk management. Tailor your responses to show you understand their challenges.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Plus, it’s a great way to ensure your application gets the attention it deserves. Let’s get you that dream job!
We think you need these skills to ace Head of IT Infrastructure and Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of IT Infrastructure & Operations role. Highlight your leadership experience, technical expertise, and any relevant achievements in cloud computing and infrastructure management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, improved operational efficiency, or managed supplier relationships in the past.
Showcase Your Technical Acumen:In your application, don't shy away from showcasing your deep understanding of cloud computing, platform operations, and security best practices. We want to see how you can translate business needs into technical solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Glocomms
✨Know Your Tech Inside Out
As a candidate for the Head of IT Infrastructure & Operations, you need to be well-versed in cloud computing, platform operations, and enterprise infrastructure. Brush up on the latest trends and tools in these areas, and be ready to discuss how you've applied them in previous roles.
✨Showcase Leadership Skills
This role requires strong leadership capabilities. Prepare examples of how you've built and mentored high-performing teams. Think about specific instances where you empowered your team to take ownership and drive results, as this will resonate well with interviewers.
✨Understand Business Outcomes
Be prepared to translate technical concepts into business outcomes. Interviewers will want to see how your decisions have positively impacted the organisation's goals. Have concrete examples ready that demonstrate your ability to align IT strategies with business needs.
✨Engage with Stakeholders
Since you'll be working closely with senior stakeholders, practice articulating your vision and strategy clearly. Think about how you can bring them along on your journey, and prepare to discuss how you've successfully influenced cross-functional teams in the past.
