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- Tasks: Lead and inspire a team to deliver exceptional customer service in social housing.
- Company: Join a supportive organisation dedicated to making a difference in the community.
- Benefits: Competitive salary, hybrid working, and comprehensive training provided.
- Why this job: Make a real impact by helping vulnerable customers and improving services.
- Qualifications: Experience in customer service leadership and strong people management skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 28000 - 42000 £ per year.
Location: Staines
Salary: £35,000 Per Year
Working Hours: 35 hours per week - Hybrid
Are you a confident leader with a positive, can-do attitude? Do you thrive on delivering exceptional customer service and inspiring others to do the same? If so, we want to hear from you!
We’re looking for a Contact Centre Team Leader to take charge of our small but vital team. You’ll ensure customers, colleagues, and partners receive a responsive, inclusive, and high-quality service across all channels. This role is perfect for someone who’s passionate about great outcomes, adaptable in communication, and sensitive to the needs of vulnerable customers.
What you’ll do:
- Lead, coach, and motivate your team to deliver outstanding service.
- Monitor performance, spot trends, and drive continuous improvement.
- Resolve customer queries at first contact and oversee complex cases.
- Build strong relationships with colleagues and contractors to keep services running smoothly.
- Champion safeguarding, equality, and data protection standards.
What we’re looking for:
- Experience leading a team in a customer-focused environment (contact centre, housing, repairs, or similar).
- Strong people management skills and confidence handling challenging situations.
- Ability to use data and systems to inform decisions.
- Social housing experience is a plus but not essential. Full training provided.
Contact Centre Team Leader - Social Housing in Staines employer: Glocal Select Ltd
Contact Detail:
Glocal Select Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Leader - Social Housing in Staines
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved a challenging situation. We want to hear how you inspired others and delivered exceptional service, so be ready to share those experiences.
✨Tip Number 3
Show off your customer service skills! During the interview, highlight your ability to handle queries and complex cases. Use data to back up your achievements and demonstrate how you’ve driven improvements in previous roles.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team. This shows your enthusiasm and helps you figure out if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Contact Centre Team Leader - Social Housing in Staines
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated and inspired your team in previous roles, especially in customer-focused environments.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to track your application status directly with us!
How to prepare for a job interview at Glocal Select Ltd
✨Show Your Leadership Skills
Be ready to share specific examples of how you've led a team in the past. Think about times when you motivated your team or resolved conflicts. This will demonstrate your ability to inspire others and handle challenging situations.
✨Know Your Customer Service Stuff
Brush up on best practices in customer service, especially in a contact centre environment. Be prepared to discuss how you would ensure exceptional service and handle complex queries, as this is key for the role.
✨Familiarise Yourself with Social Housing
Even if you don't have direct experience, do some research on social housing principles and challenges. Showing that you understand the sector will impress the interviewers and show your commitment to the role.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of your interview. This could be about team dynamics, performance metrics, or how success is measured in the role. It shows you're genuinely interested and engaged.
