Registered Manager in Norwich

Role: Registered ManagerLocation: DerehamSalary: Up to £45K per year
Job Purpose

To lead and manage the day-to-day operations of a domiciliary care service, ensuring high-quality, safe, person-centred care is delivered in line with regulatory requirements, company policies, and best practice standards. The Registered Manager will ensure compliance with Care Quality Commission regulations and maintain an effective, well-led service that promotes dignity, independence, and positive outcomes for service users.

Key ResponsibilitiesRegulatory Compliance

• Register with and maintain compliance standards set by the Care Quality Commission.
• Ensure the service operates in accordance with:
  • Health and Social Care Act 2008
  • CQC Fundamental Standards
  • Safeguarding legislation
  • Mental Capacity Act and Deprivation of Liberty Safeguards
  • GDPR and confidentiality requirements
• Prepare for and manage CQC inspections and audits.

Operational Management

• Oversee the daily running of the domiciliary care service.
• Ensure care packages are delivered safely, efficiently, and to agreed standards.
• Monitor staffing levels and rota management to ensure continuity of care.
• Implement and review policies, procedures, and quality assurance systems.
• Manage incidents, complaints, accidents, and safeguarding concerns appropriately.

Leadership & Staff Management

• Recruit, supervise, train, and develop care staff and office personnel.
• Conduct staff inductions, supervisions, appraisals, and disciplinary procedures.
• Promote a positive culture focused on quality, accountability, and teamwork.
• Ensure all staff complete mandatory and specialist training.

Quality & Service Delivery

• Ensure person-centred care plans are developed, reviewed, and maintained.
• Carry out spot checks, audits, and service user reviews.
• Maintain high levels of client satisfaction and respond proactively to concerns.
• Develop continuous improvement plans to enhance service quality.

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