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- Tasks: Support flagship store performance and deliver outstanding customer service.
- Company: Globe-Trotter, a luxury travel lifestyle brand with rich heritage.
- Benefits: Competitive salary, employee discounts, and opportunities for career growth.
- Other info: Join a dynamic team and help shape the future of luxury travel.
- Why this job: Be part of a prestigious brand and create memorable customer experiences.
- Qualifications: Luxury retail experience and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Synonymous with great British design and heritage, Globe-Trotter is a luxury travel lifestyle brand producing handcrafted luggage and leather collections. Established in 1897 and celebrating the 125th anniversary in 2022, Globe-Trotter makes the most beautiful and durable luggage in the world. The business has been Private Equity backed since 2020. Globe-Trotter is a truly global business trading in more than 80 countries, with significant brand awareness in Japan, Europe and the USA and an increasing footprint in the GCC, China and South East Asia.
We are looking for a Senior Sales Assistant to support our flagship stores performance and profitability, with a focus on providing excellent customer service.
Key Duties and Responsibilities- Be an ambassador of the Globe-Trotter brand, proactively manage relationships with internal and external partners.
- Ensuring high levels of customer satisfaction through the delivery of outstanding customer service, always aiming to exceed customer expectations.
- Create customer loyalty by capturing and adapting your advice to the individual customers’ needs and develop a strong relationship with each customer.
- Be knowledgeable about all Globe-Trotter products.
- Ensure store layouts are reflective of customer traffic flow to maximise sales, customer satisfaction, store presentation/appearance, image and ergonomics for customers.
- Manage upkeep and condition of all equipment, fixtures and fabrics of shop premises.
- Liase with customers through email, webchat and telephone.
- Provide cover for the store manager in their absence.
- Support the Store Manager in assessing and improving individual performance and in identifying and developing talents.
- Be confident to make decisions with customer issues and deal with complaints effectively to maintain the brand's reputation.
- Assist in the daily management of key holding responsibilities.
- Lead by example and be a role model for the team.
- A strong understanding of Luxury retail and sales experience is essential.
- Previous experience in a supervisory or senior sales role, with experience of supporting a team.
- Excellent communication and relationship building skills, with the ability to adapt to your audience.
- Be resilient with the ability to keep calm under pressure.
- Experience in sales generation and managing the achievement of sales results.
- Flexibility to work non-traditional hours, including days, evenings, weekends and holidays.
- Knowledge of additional languages would be advantageous.
Senior Sales Assistant employer: GLOBE-TROTTER
Contact Detail:
GLOBE-TROTTER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Assistant
✨Tip Number 1
Get to know the Globe-Trotter brand inside out! Familiarise yourself with their products and heritage so you can chat confidently about them during interviews. This shows your passion and commitment, which is key in luxury retail.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn and ask them about their experiences. This can give you insider info and might even lead to a referral, which can really boost your chances.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to handle complaints or exceed customer expectations. Role-playing these situations can help you feel more prepared and confident when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Globe-Trotter family.
We think you need these skills to ace Senior Sales Assistant
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your love for luxury retail shine through! We want to see how your experience aligns with our brand values and how you can contribute to the Globe-Trotter legacy.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Senior Sales Assistant role. Highlight relevant experiences that showcase your customer service skills and sales achievements, as we’re looking for someone who can really connect with our customers.
Be Authentic and Personable: We appreciate authenticity! Use a friendly tone in your application to reflect your personality. Show us how you build relationships and create loyalty with customers, as this is key to our brand's success.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Globe-Trotter family!
How to prepare for a job interview at GLOBE-TROTTER
✨Know Your Brand Inside Out
Before the interview, dive deep into Globe-Trotter's history, values, and product range. Being able to discuss their heritage and craftsmanship will show your genuine interest and help you connect with the brand's ethos.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in previous roles. Highlight specific situations where you turned a negative experience into a positive one, as this aligns perfectly with the role's focus on exceptional customer service.
✨Demonstrate Leadership Qualities
Since the position involves supporting the Store Manager and leading by example, think of instances where you've taken charge or mentored others. Be ready to discuss how you can inspire and motivate a team to achieve sales targets.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview, especially around handling customer complaints or making sales. Practise these scenarios beforehand so you can demonstrate your problem-solving skills and adaptability under pressure.