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- Tasks: Support our flagship store by delivering exceptional customer service and managing relationships.
- Company: Join Globe-Trotter, a luxury brand with over 125 years of heritage in handcrafted luggage.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of a prestigious brand and help create unforgettable customer experiences.
- Qualifications: Experience in luxury retail and strong communication skills are essential.
- Other info: Flexible hours and a chance to lead a passionate team.
The predicted salary is between 30000 - 42000 £ per year.
Synonymous with great British design and heritage, Globe-Trotter is a luxury travel lifestyle brand producing handcrafted luggage and leather collections. Established in 1897 and celebrating the 125th anniversary in 2022, Globe-Trotter makes the most beautiful and durable luggage in the world. The business has been Private Equity backed since 2020. Globe-Trotter is a truly global business trading in more than 80 countries, with significant brand awareness in Japan, Europe and the USA and an increasing footprint in the GCC, China and South East Asia.
We are looking for a Senior Sales Assistant to support our flagship stores performance and profitability, with a focus on providing excellent customer service.
Key Duties and Responsibilities- Be an ambassador of the Globe-Trotter brand, proactively manage relationships with internal and external partners.
- Ensuring high levels of customer satisfaction through the delivery of outstanding customer service, always aiming to exceed customer expectations.
- Create customer loyalty by capturing and adapting your advice to the individual customers’ needs and develop a strong relationship with each customer.
- Be knowledgeable about all Globe-Trotter products.
- Ensure store layouts are reflective of customer traffic flow to maximise sales, customer satisfaction, store presentation/appearance, image and ergonomics for customers.
- Manage upkeep and condition of all equipment, fixtures and fabrics of shop premises.
- Liase with customers through email, webchat and telephone.
- Provide cover for the store manager in their absence.
- Support the Store Manager in assessing and improving individual performance and in identifying and developing talents.
- Be confident to make decisions with customer issues and deal with complaints effectively to maintain the brand's reputation.
- Assist in the daily management of key holding responsibilities.
- Lead by example and be a role model for the team.
- A strong understanding of Luxury retail and sales experience is essential.
- Previous experience in a supervisory or senior sales role, with experience of supporting a team.
- Excellent communication and relationship building skills, with the ability to adapt to your audience.
- Be resilient with the ability to keep calm under pressure.
- Experience in sales generation and managing the achievement of sales results.
- Flexibility to work non-traditional hours, including days, evenings, weekends and holidays.
- Knowledge of additional languages would be advantageous.
Assistant Retail Assistant in London employer: GLOBE-TROTTER
Contact Detail:
GLOBE-TROTTER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Retail Assistant in London
✨Tip Number 1
Get to know the Globe-Trotter brand inside out! Familiarise yourself with their products and heritage so you can chat confidently about them during interviews. This shows your passion and commitment to the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or exceed customer expectations. Role-playing these situations can help you feel more prepared and confident when it counts.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and what they look for in candidates. Plus, it could give you a leg up when applying through our website!
✨Tip Number 4
Be ready to showcase your sales achievements! Prepare examples of how you've driven sales or improved customer satisfaction in previous roles. Numbers speak volumes, so have those stats handy to impress your interviewers.
We think you need these skills to ace Assistant Retail Assistant in London
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your love for luxury retail shine through! Share any experiences that highlight your understanding of high-end products and customer service. We want to see how you can embody the Globe-Trotter brand.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight relevant skills and experiences that align with the key duties mentioned in the job description. We appreciate when candidates take the time to connect their background to what we’re looking for!
Be Personable and Professional: Your written communication should reflect both professionalism and a friendly tone. Remember, you’ll be liaising with customers through various channels, so show us your ability to connect with people right from your application!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Globe-Trotter family!
How to prepare for a job interview at GLOBE-TROTTER
✨Know Your Brand Inside Out
Before the interview, dive deep into Globe-Trotter's history, values, and product range. Being able to discuss their heritage and what makes their luggage unique will show your genuine interest and help you stand out.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you handled difficult situations or complaints, as this role requires a strong focus on customer satisfaction.
✨Demonstrate Team Leadership
Since the role involves supporting the Store Manager and leading by example, think of instances where you've successfully managed a team or mentored colleagues. Be ready to discuss how you can inspire and motivate others.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice handling various customer scenarios, showcasing your adaptability and problem-solving skills to impress the interviewers.