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- Tasks: Support flagship store performance and deliver outstanding customer service.
- Company: Join Globe-Trotter, a luxury brand with over 125 years of heritage.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be an ambassador for a prestigious brand and build lasting customer relationships.
- Qualifications: Experience in luxury retail and strong communication skills required.
- Other info: Flexible hours and a chance to lead a passionate team.
The predicted salary is between 36000 - 60000 £ per year.
Synonymous with great British design and heritage, Globe-Trotter is a luxury travel lifestyle brand producing handcrafted luggage and leather collections. Established in 1897 and celebrating the 125th anniversary in 2022, Globe-Trotter makes the most beautiful and durable luggage in the world. The business has been Private Equity backed since 2020. Globe-Trotter is a truly global business trading in more than 80 countries, with significant brand awareness in Japan, Europe and the USA and an increasing footprint in the GCC, China and South East Asia.
We are looking for a Senior Sales Assistant to support our flagship stores performance and profitability, with a focus on providing excellent customer service.
Key Duties and Responsibilities- Be an ambassador of the Globe-Trotter brand, proactively manage relationships with internal and external partners.
- Ensuring high levels of customer satisfaction through the delivery of outstanding customer service, always aiming to exceed customer expectations.
- Create customer loyalty by capturing and adapting your advice to the individual customers’ needs and develop a strong relationship with each customer.
- Be knowledgeable about all Globe-Trotter products.
- Ensure store layouts are reflective of customer traffic flow to maximise sales, customer satisfaction, store presentation/appearance, image and ergonomics for customers.
- Manage upkeep and condition of all equipment, fixtures and fabrics of shop premises.
- Liase with customers through email, webchat and telephone.
- Provide cover for the store manager in their absence.
- Support the Store Manager in assessing and improving individual performance and in identifying and developing talents.
- Be confident to make decisions with customer issues and deal with complaints effectively to maintain the brand's reputation.
- Assist in the daily management of key holding responsibilities.
- Lead by example and be a role model for the team.
- A strong understanding of Luxury retail and sales experience is essential.
- Previous experience in a supervisory or senior sales role, with experience of supporting a team.
- Excellent communication and relationship building skills, with the ability to adapt to your audience.
- Be resilient with the ability to keep calm under pressure.
- Experience in sales generation and managing the achievement of sales results.
- Flexibility to work non-traditional hours, including days, evenings, weekends and holidays.
- Knowledge of additional languages would be advantageous.
Senior Sales Assistant in City of London employer: GLOBE-TROTTER
Contact Detail:
GLOBE-TROTTER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Assistant in City of London
✨Tip Number 1
Get to know the Globe-Trotter brand inside out! Familiarise yourself with their products and heritage so you can chat confidently about them during interviews. This shows your passion and commitment to the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, and ask them about their experiences. This can give you insider knowledge and might even lead to a referral!
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to handle complaints or exceed customer expectations. Role-playing these situations can help you feel more prepared and confident.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Globe-Trotter team.
We think you need these skills to ace Senior Sales Assistant in City of London
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your love for luxury retail shine through! We want to see how your experience aligns with our brand values and how you can contribute to the Globe-Trotter legacy.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Senior Sales Assistant role. Highlight relevant experiences that showcase your customer service skills and sales achievements, as we’re looking for someone who can really connect with our customers.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role. Avoid fluff and focus on what makes you a great candidate!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Globe-Trotter team!
How to prepare for a job interview at GLOBE-TROTTER
✨Know Your Globe-Trotter Inside Out
Before the interview, make sure you’re well-versed in Globe-Trotter's history, products, and values. Familiarise yourself with their luxury offerings and be ready to discuss how you can embody the brand’s ethos in your role as a Senior Sales Assistant.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about specific situations where you exceeded customer expectations or turned a complaint into a positive experience. This will demonstrate your ability to manage relationships effectively.
✨Demonstrate Leadership Qualities
As a Senior Sales Assistant, you'll need to lead by example. Be ready to discuss your previous supervisory experiences and how you’ve supported team performance. Highlight any instances where you’ve helped develop talent or improved team dynamics.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing store layout for optimal sales. Practise your responses to these scenarios, focusing on your decision-making process and how you maintain composure under pressure.