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- Tasks: Support flagship store performance and deliver outstanding customer service.
- Company: Join Globe-Trotter, a luxury brand with rich British heritage.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Flexible hours and a chance to lead a passionate team.
- Why this job: Be part of a prestigious brand and create memorable customer experiences.
- Qualifications: Luxury retail experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Synonymous with great British design and heritage, Globe-Trotter is a luxury travel lifestyle brand producing handcrafted luggage and leather collections. Established in 1897 and celebrating the 125th anniversary in 2022, Globe-Trotter makes the most beautiful and durable luggage in the world. The business has been Private Equity backed since 2020. Globe-Trotter is a truly global business trading in more than 80 countries, with significant brand awareness in Japan, Europe and the USA and an increasing footprint in the GCC, China and South East Asia.
We are looking for a Senior Sales Assistant to support our flagship stores performance and profitability, with a focus on providing excellent customer service.
Key Duties and Responsibilities- Be an ambassador of the Globe-Trotter brand, proactively manage relationships with internal and external partners.
- Ensuring high levels of customer satisfaction through the delivery of outstanding customer service, always aiming to exceed customer expectations.
- Create customer loyalty by capturing and adapting your advice to the individual customers’ needs and develop a strong relationship with each customer.
- Be knowledgeable about all Globe-Trotter products.
- Ensure store layouts are reflective of customer traffic flow to maximise sales, customer satisfaction, store presentation/appearance, image and ergonomics for customers.
- Manage upkeep and condition of all equipment, fixtures and fabrics of shop premises.
- Liase with customers through email, webchat and telephone.
- Provide cover for the store manager in their absence.
- Support the Store Manager in assessing and improving individual performance and in identifying and developing talents.
- Be confident to make decisions with customer issues and deal with complaints effectively to maintain the brand's reputation.
- Assist in the daily management of key holding responsibilities.
- Lead by example and be a role model for the team.
- A strong understanding of Luxury retail and sales experience is essential.
- Previous experience in a supervisory or senior sales role, with experience of supporting a team.
- Excellent communication and relationship building skills, with the ability to adapt to your audience.
- Be resilient with the ability to keep calm under pressure.
- Experience in sales generation and managing the achievement of sales results.
- Flexibility to work non-traditional hours, including days, evenings, weekends and holidays.
- Knowledge of additional languages would be advantageous.
Assistant Sales Advisor employer: GLOBE-TROTTER
Contact Detail:
GLOBE-TROTTER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Sales Advisor
✨Tip Number 1
Get to know the Globe-Trotter brand inside out! Familiarise yourself with their products and heritage so you can chat confidently about them during interviews. This shows your passion and commitment, which is key in luxury retail.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. Plus, it could lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to handle complaints or exceed customer expectations. Role-playing these situations can help you feel more prepared and confident when discussing your experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Globe-Trotter family.
We think you need these skills to ace Assistant Sales Advisor
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury retail shine through! We want to see how you connect with the Globe-Trotter brand and its heritage. Share any personal experiences or insights that highlight your enthusiasm for high-quality products.
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Sales Advisor role. Highlight relevant experience and skills that match the job description. We appreciate when candidates take the time to show us why they’re a perfect fit for our team!
Be Personable and Professional: Your written communication should reflect both professionalism and a friendly tone. Remember, we’re looking for someone who can build relationships with customers, so let your personality come through in your application while keeping it polished.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join the Globe-Trotter family!
How to prepare for a job interview at GLOBE-TROTTER
✨Know Your Brand Inside Out
Before the interview, dive deep into Globe-Trotter's history, values, and product range. Being able to discuss their heritage and what makes their luggage unique will show your genuine interest and help you stand out.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you managed relationships and resolved issues, as this role is all about exceeding customer expectations.
✨Demonstrate Team Leadership
Since the role involves supporting the Store Manager and leading by example, think of instances where you've successfully led a team or mentored others. Be ready to discuss how you can inspire and motivate your colleagues.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview, where you might need to handle a customer complaint or provide tailored advice. Practise these scenarios beforehand to showcase your adaptability and problem-solving skills.