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- Tasks: Be the face of Globe-Trotter, delivering exceptional customer service and building lasting relationships.
- Company: Join a luxury travel brand with over 125 years of heritage and global presence.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Flexible hours and a chance to lead a passionate team.
- Why this job: Make a mark in luxury retail while working with beautiful handcrafted products.
- Qualifications: Experience in luxury retail and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Synonymous with great British design and heritage, Globe-Trotter is a luxury travel lifestyle brand producing handcrafted luggage and leather collections. Established in 1897 and celebrating the 125th anniversary in 2022, Globe-Trotter makes the most beautiful and durable luggage in the world. The business has been Private Equity backed since 2020. Globe-Trotter is a truly global business trading in more than 80 countries, with significant brand awareness in Japan, Europe and the USA and an increasing footprint in the GCC, China and South East Asia.
We are looking for a Senior Sales Assistant to support our flagship stores performance and profitability, with a focus on providing excellent customer service.
Key Duties and Responsibilities- Be an ambassador of the Globe-Trotter brand, proactively manage relationships with internal and external partners.
- Ensuring high levels of customer satisfaction through the delivery of outstanding customer service, always aiming to exceed customer expectations.
- Create customer loyalty by capturing and adapting your advice to the individual customers’ needs and develop a strong relationship with each customer.
- Be knowledgeable about all Globe-Trotter products.
- Ensure store layouts are reflective of customer traffic flow to maximise sales, customer satisfaction, store presentation/appearance, image and ergonomics for customers.
- Manage upkeep and condition of all equipment, fixtures and fabrics of shop premises.
- Liase with customers through email, webchat and telephone.
- Provide cover for the store manager in their absence.
- Support the Store Manager in assessing and improving individual performance and in identifying and developing talents.
- Be confident to make decisions with customer issues and deal with complaints effectively to maintain the brand's reputation.
- Assist in the daily management of key holding responsibilities.
- Lead by example and be a role model for the team.
- A strong understanding of Luxury retail and sales experience is essential.
- Previous experience in a supervisory or senior sales role, with experience of supporting a team.
- Excellent communication and relationship building skills, with the ability to adapt to your audience.
- Be resilient with the ability to keep calm under pressure.
- Experience in sales generation and managing the achievement of sales results.
- Flexibility to work non-traditional hours, including days, evenings, weekends and holidays.
- Knowledge of additional languages would be advantageous.
Assistant Retail Assistant employer: GLOBE-TROTTER
Contact Detail:
GLOBE-TROTTER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Retail Assistant
✨Tip Number 1
Get to know the Globe-Trotter brand inside out! Familiarise yourself with their products and heritage so you can chat confidently about them during interviews. This shows your passion and commitment, which is key in luxury retail.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. Plus, it’s a great way to make connections that could help you land the job.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or exceed expectations. Role-playing these situations can really boost your confidence and show you’re ready for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can tailor your application to highlight how you fit the Globe-Trotter ethos perfectly.
We think you need these skills to ace Assistant Retail Assistant
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your love for luxury retail shine through! We want to see how your experience aligns with our brand values and how you can contribute to the Globe-Trotter legacy.
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Retail Assistant role. Highlight relevant experiences that showcase your customer service skills and ability to build relationships, as these are key to our success.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for us!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, we can ensure your application gets the attention it deserves, and you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at GLOBE-TROTTER
✨Know Your Brand Inside Out
Before the interview, dive deep into Globe-Trotter's history, values, and product range. Being able to discuss their heritage and what makes their luggage unique will show your genuine interest and help you stand out.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you exceeded customer expectations or resolved complaints effectively, as this aligns perfectly with the role's focus.
✨Demonstrate Team Leadership
Since the role involves supporting the Store Manager and leading by example, be ready to share experiences where you've successfully managed a team or mentored colleagues. Highlight your ability to motivate others and improve performance.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview, where you might need to handle a customer complaint or provide tailored advice. Practising these scenarios beforehand can help you respond confidently and effectively.