Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage technical incidents and support business partners in a fast-paced environment.
- Company: Globant is a global leader in digital transformation, enhancing business solutions across 30+ countries.
- Benefits: Enjoy competitive salaries, comprehensive benefits, and opportunities for remote work.
- Why this job: Join a diverse team driving innovation and making a positive impact through technology.
- Qualifications: Experience in ITIL, incident management, and knowledge of cloud technologies like AWS and Kubernetes.
- Other info: This role is based in London and requires on-call availability.
The predicted salary is between 43200 - 72000 £ per year.
At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation. We seek a Senior Technical Incident Manager (SRE) who shares our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers' personalized expectations in this new technological era.
What will help you succeed:
- Experience in ITIL
- Previous experience as an Incident Manager, Technical Support Engineer, or in similar roles.
- Solid knowledge of operating systems, networks, databases, and enterprise applications.
- Knowledge of microservices architectures, Kubernetes, AWS.
- Knowledge of infrastructure as code, preferably with Terraform or any similar technology.
- Experience with CI/CD tools such as GitHub Actions or similar.
- Familiarity with observability tools like DataDog, Dynatrace, or similar.
- Excellent communication and leadership skills in crisis situations.
- Availability to be on-call.
- Ability to work under pressure and make quick decisions.
- Experience with monitoring and incident management tools (e.g., ServiceNow, Jira Service Management).
This job can be filled in London. Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively.
Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Final compensation offered is based on multiple factors such as the specific role, hiring location, as well as individual skills, experience, and qualifications. In addition to competitive salaries, we offer a comprehensive benefits package.
Technical Incident Manager employer: Globant
Contact Detail:
Globant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Incident Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as this is a key requirement for the Technical Incident Manager role. Consider obtaining relevant certifications or attending workshops to deepen your understanding and demonstrate your commitment to best practices in incident management.
✨Tip Number 2
Brush up on your technical skills related to operating systems, networks, and databases. Being well-versed in these areas will not only help you during interviews but also give you confidence when discussing your experience with potential colleagues at Globant.
✨Tip Number 3
Showcase your experience with tools like ServiceNow or Jira Service Management. Be prepared to discuss specific incidents you've managed using these platforms, highlighting your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Prepare for situational questions that assess your crisis management and leadership abilities. Think of examples from your past roles where you successfully led a team through a technical incident, demonstrating your communication skills and decision-making under pressure.
We think you need these skills to ace Technical Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ITIL, incident management, and technical support roles. Emphasise your knowledge of operating systems, networks, and databases, as well as any experience with microservices architectures and cloud technologies like AWS.
Craft a Strong Cover Letter: In your cover letter, express your passion for innovation and change. Mention specific examples of how you've successfully managed incidents or crises in the past, showcasing your leadership skills and ability to work under pressure.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as familiarity with CI/CD tools, observability tools, and infrastructure as code technologies like Terraform. This will demonstrate your readiness for the role.
Prepare for Potential Questions: Anticipate questions related to your experience with monitoring and incident management tools. Be ready to discuss specific scenarios where you had to make quick decisions and how you handled them effectively.
How to prepare for a job interview at Globant
✨Showcase Your ITIL Knowledge
Make sure to highlight your experience with ITIL during the interview. Be prepared to discuss how you've applied ITIL principles in previous roles, particularly in incident management.
✨Demonstrate Technical Proficiency
Familiarise yourself with the technologies mentioned in the job description, such as Kubernetes, AWS, and Terraform. Be ready to explain how you've used these tools in past projects or roles.
✨Prepare for Crisis Scenarios
Since the role requires excellent communication and leadership skills in crisis situations, think of examples where you've successfully managed incidents under pressure. Practice articulating these experiences clearly.
✨Understand Monitoring Tools
Brush up on your knowledge of monitoring and incident management tools like ServiceNow and Jira Service Management. Be prepared to discuss how you've used these tools to improve incident response times.
