NOC Response Coordinator (Evening Shift) in Skipton

Our client is seeking a confident and customer-focused NOC Response Coordinator to join their growing operations team.

This is an excellent opportunity for an experienced customer service professional who thrives in a fast-paced environment and enjoys delivering outstanding service. Acting as the first point of contact for customers, you will play a key role in managing enquiries, resolving issues, coordinating responses, and ensuring an exceptional customer experience.

The successful candidate will be an effective communicator with strong problem-solving skills, capable of handling multiple priorities while maintaining a professional and customer-centric approach.

• Manage inbound and outbound customer calls, emails, and service requests.
• Respond professionally to customer enquiries, updates, and follow-up communications.
• Identify customer needs and provide accurate information, support, and solutions.
• Handle customer complaints and service issues through to successful resolution.
• Escalate complex queries where required and coordinate with relevant departments.
• Accurately record customer interactions, requests, comments, and complaints within company systems.
• Process customer requests, applications, documentation, and service-related information.
• Collaborate with operational teams and stakeholders to improve service delivery and customer satisfaction.
• Participate in training, team meetings, and continuous improvement initiatives.
• Achieve individual and team performance targets while maintaining high customer service standards.

Essential

• Previous experience in a customer service, contact centre, service desk, or call centre environment.
• Excellent verbal and written communication skills.
• Strong customer focus and ability to build positive relationships.
• Effective listening and problem-solving abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong administrative and organisational skills.
• Proficiency in Microsoft Office applications and computer-based systems.
• Ability to remain calm and professional when handling challenging situations.
• Self-motivated, adaptable, and committed to delivering excellent customer service.

Desirable

• Experience within a high-volume customer service or contact centre environment.
• Experience using CRM, customer management, ticketing, or service desk systems.
• Experience handling customer complaints and escalated queries.
• Familiarity with service level agreements (SLAs) and KPI-driven environments.
• Experience working across multiple teams to coordinate issue resolution.
• Previous involvement in training, coaching, or continuous improvement initiatives.

• Competitive salary and benefits package.
• Stable permanent employment.
• Structured training and development opportunities.
• Supportive and collaborative team environment.
• Opportunity to join a growing organisation.
• Career progression opportunities within customer operations and service delivery.