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- Tasks: Lead incident management, coordinate responses, and drive improvements across teams.
- Company: GlobalLogic, a company focused on inclusivity and collaboration.
- Benefits: Comprehensive health plan, hybrid work options, and generous training budget.
- Other info: Join a vibrant culture with social events and volunteering opportunities.
- Why this job: Make a real impact in crisis situations while developing your skills.
- Qualifications: Experience in incident management and strong communication skills.
The predicted salary is between 55000 - 65000 £ per year.
Job Responsibilities
- Take ownership of live incident triage and escalation — assessing impact, setting priorities and coordinating effective responses across teams to meet regulatory expectations.
- Lead incident calls and maintain clear, timely communication with stakeholders throughout the incident lifecycle, ensuring accurate documentation and transparent updates through to E2E conclusion.
- Run incidents as a decision system, driving clarity on what is known, what is suspected and what action is taken next.
- Facilitate post-incident reviews (PIRs) that drive genuine improvement — identifying root causes, challenging assumptions and ensuring permanent fixes are delivered and tracked to closure.
- Work across our Technical Operations team to coach and mentor other analysts in incident and problem management best practice.
- Support operational resilience activities, including scenario testing and crisis management exercises, to strengthen readiness and communication under pressure.
- Continuously improve our incident management framework, playbooks and tools — keeping them clear, effective and aligned with best practice.
- Build strong relationships across operational, technical, product and customer teams — fostering collaboration and ensuring incidents are managed efficiently and constructively.
Key Experience
- You’re experienced in managing incidents and crisis situations — calm under pressure, decisive in command, and confident coordinating responses across teams.
- You’re an excellent communicator and facilitator — able to produce clear, high‑quality communications suitable for senior stakeholders.
- Strong technical troubleshooting capability, with the ability to engage credibly with engineers during complex failures.
- You understand the intersections of operations and technology — and are excited by the opportunity to strengthen them across the business.
- Ability to translate repetitive incident activity into automation requirements and drive adoption with engineering partners.
- Experience working in a retail environment supporting a large e-commerce platform.
- Experience of implementing AI tooling and solutions to enhance the incident management service (desirable).
Why work at GlobalLogic
Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences - providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs. You’ll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), and discounted gym memberships. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through reward initiatives. Colleagues are entitled to an annual volunteering day – so you can take time to support a cause close to your heart. We also love to stay social at our trips to the zoo, quiz nights, sports events, theater trips and much more. We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.
Senior Incident Manager employer: GlobalLogic
Contact Detail:
GlobalLogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Incident Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a Senior Incident Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common incident management scenarios. Think about how you’d handle various crisis situations and be ready to share your thought process. We want to see your calm under pressure and your decision-making skills in action!
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to articulate your experiences clearly and confidently. Remember, as a Senior Incident Manager, you’ll need to keep stakeholders informed, so let that shine through in your conversations with us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Senior Incident Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in incident management and crisis situations. We want to see how your skills align with the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since clear communication is key for this role, include examples of how you've effectively communicated during incidents. We love seeing candidates who can articulate their thoughts clearly, especially when under pressure.
Highlight Technical Troubleshooting Experience: Don’t forget to mention your technical troubleshooting capabilities! We’re looking for someone who can engage with engineers during complex failures, so share any relevant experiences that demonstrate this skill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at GlobalLogic
✨Know Your Incidents
Before the interview, brush up on your incident management experience. Be ready to discuss specific incidents you've managed, how you triaged them, and the outcomes. This will show that you can handle the responsibilities of a Senior Incident Manager.
✨Communicate Clearly
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've communicated with stakeholders during incidents, ensuring you highlight your ability to keep everyone informed and engaged.
✨Show Your Technical Savvy
Be prepared to discuss your technical troubleshooting skills. Think of scenarios where you had to engage with engineers during complex failures. Highlight your understanding of the intersection between operations and technology, as this will resonate well with the interviewers.
✨Emphasise Continuous Improvement
Demonstrate your commitment to improving incident management processes. Share examples of how you've facilitated post-incident reviews or implemented changes based on feedback. This shows that you're proactive and focused on driving genuine improvement.