Digital Analyst IRC301356 in London

Customer Service & Contact Center Operations

Experience 1-3 years

Location United Kingdom - London

Skills Communication, Market & Customer Research

Apple RTI: RTI stands for Real time incidents, Project ensures Maps data is current and up to date per real time.

Requirements

• 0-2 years of Experience as French Translator / French Specialist
• Should be A2/B1 certified
• Must be Flexible with Rotational Shifts & weekoffs (365 days , 24/7 support)
• Hours of work 9am to 6pm (40 hours per week) on shift rota 5 days a week, including weekends and Bank Holidays
• Excellent Communication Skills in both French and English (Read, Write , email etiquette )
• Have a good understanding of all forms of public transport
• Skilled researcher and comfortable using a variety of online sources in various languages.
• Keen attention to detail.
• Self-motivated.
• QGIS skills are preferable.
• Second language (Good to have either German or Spanish).
• 1 year technical support or other problem solving experience preferred, not necessary
• Able to maintain a positive attitude and attention to detail when performing repetitive tasks
• Adaptable and able to learn new projects and processes
• Good Judgment and Decision Making Capability
• Educational background : Any Graduate
• Customer service background (Communications team), but not necessary.

Job responsibilities

• Job Responsibilities
• Should be able to Read,write provided text in recommended format
• Should be Strong in French & English Grammar: Articulation, Sentence Structure
• Able to coordinate and swap between multiple workflows and adapt to a fast paced environment
• Strong Web-Research ability: Analyzing and interpreting patterns and trends. Recording findings by taking written notes and using appropriate software

What we offer

Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences – providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region supports a hybrid model that can flex across a wide spectrum of working options determined by business, customer and individual needs.

You'll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), discounted gym memberships, and in office yoga sessions and massages. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives. Colleagues are entitled to an annual volunteering day – so you can take time to support a cause close to your heart. We also love to stay social with trips to the zoo, quiz nights, sports events, theatre trips and much more.

We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation, and we actively welcome applications from people with a disability or long-term health condition. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum essential criteria for this vacancy.

We are committed to providing reasonable adjustments. If you require any adjustments for the application process, the interview, or the job itself, or if you need this information in an accessible format, please contact .

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.

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